Indra Smart Pro flashing 5 times (purple) - charger is offline

Hiya! I’m one of the forum volunteers.

That pattern indicates that the charger has lost internet connection. Do you know if it’s connected via Ethernet, Wi-Fi or the 4G Dongle?

Hi Blastoise, It is connected with a 4G Dongle, I have been pressing the boost randomly and it now charging although I am pretty sure it’s charging for my normal Electric Rate. Would you happen to know a solution?

I will try and do that just now thank you for the advice. 

Can you please send the details through that will be much appreciated.

Yup, I can do that for you. :)

In the first instance, try Indra via support@indra.co.uk . If that fails, you can also try smarthome@ovoenergy.com for advice.

HI Blastoise,

Good news the device now seems to be back to normal again it was initially solid white. When I’ve plugged my car in it went to 4 dot green flashing simultaneously. Although the webapp with indra is still suggesting offline. 

I guess I have to check after midnight if it will actually charge.

Nice, that’s an improvement. It may take an hour or two to fully reconnect.

If you keep having trouble, definitely feel free to reach out to Indra and OVO’s Smart Home Team. They’ll be able to help you get the show going again.

Had a buzz on my car’s app that it is now charging. Checked the webapp it now has been restored.

It seemed to have also picked up as cheap tariff when I thought I have put it on boost!

Thank you again!! :D

my 6 month old smart pro charger has red lights. whats the probelm?

You can find a list of light functions at Indra trouble shooting page. It’s under diagnosing a problem. Try restarting charger and router. Otherwise I’m afraid it’s a call to Indra.

thanks - i did just that and flicked off the trip switch. works fine again now. don't why i didn't think of the obvious first.....

Hi all,

As my title says, I keep finding that my Indra Web App (I’m on Charge Anytim, so I’m using it rather than the proper Indra App) says that my Indra Smart Pro is Offline:

But the Smart Pro itself seems to be fine - normal LED status, and (although I don’t know what it’s saying) I can see that there’s traffic on the Ethernet cable connecting it to my router. So I don’t think it is actually offline at all.

If I leave it, the App will return to normal after an hour or two.

As this has been going on for a few weeks now, I contacted Indra tech support, and got the reply:

“Good afternoon,
It looked to be a problem with the OVO platform whcih is not managed by ourselves, i can confirm this problem is now resolved”.

But it’s not resolved - the App is showing the Smart Pro as offline again this morning.

Anyone else seeing this? If it’s OVO’s problem I should not be the only one...

Hi ​@MikeyB ,

Could you ping the Charge Anytime team for that please? 0330 175 9678 is the fastest way.

Sounds like it’s time for them to dig (well, grep) the logs again

Thanks, I’ve just had a chat with a nice man there. He’s escalated it to the Kaluza team as he can only see the OVO end of things, where everything looks normal, apparently.

The plot thickens!

The advice I received when I attempted to set up and use the Indra app was to ditch it and use Kaluza instead.

I had already started the set up routine when I called Indra support. This meant that they had info about my device because I had scanned the QR code and provided my name and address. When Indra tech support advised me not to go further with the Ap set up (they said it was incompatible with Charge Anytime) they migrated my details to another platform and it was then that I started to use Kaluza.

I don’t know if things have changed since my set up in September 2024 but my present arrangement has worked satisfactorily 100% of the time. Kaluza tells me in real time how much power is going in - usually 7.4 Kh by late evening, the plug in duration, the charging duration, and retrospectively how much power went in the battery on a daily basis.

I hope that helps. If anyone is able to confirm that the Indra app is now ok to use with Charge Anytime please comment: but the above is my experience.

You still need to use the Kaluza Web App at this time. Don’t use the Indra mobile app!

I'm calling it  the Indra Web App, but I presume it's the Kaluza app you refer to. I don't use the proper Indra App 

​@BobTom I too have found this to work perfectly well until now. 

I can't say I share your enthusiasm for the very basic Indra/Kaluza app though. It's the bare minimum to get the job done, no more than that, and a far cry from what's available in the real Indra App, sadly.

I have the same issue. Can’t swear on it, but when l’ve been caught out it looks as if I have been credited for charge.

Touching wood it seems to occur in the morning somewhere between 08:00 - 08:30 so I avoid that time.

Re. Web app, yes it could certainly do with some TLC.

Agreed, it’s often in the morning that this happens. I’m glad to hear I’m not alone with this - hopefully that makes it more likely it’s a software/server/system issue rather than a physical hardware problem.