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kittbago01
Rank 1
July 1, 2023
Solved

Indra Smart Pro flashing 5 times (purple) - charger is offline

  • July 1, 2023
  • 19 replies
  • 2562 views

Hi guys,

I was wondering if anyone could shed light with my issue. It just started today and only had it installed June 8th. As I was plugging my car to charge instead of your usual indicator, it started flashing purple indicator 5 times. As well as in the web app it is not recognising the device.

Please help.

 

 

Best answer by Blastoise186

Updated on 14/04/26 by Abby_OVO

 

The boost button does indeed charge at standard rate - no discount will be applied to that charge session.

Try rebooting the charger. Unplug the vehicle then kill the power to the charger, wait five minutes and power it back up. That can sometimes fix this problem.

If it persists, you’ll want to chat with Support. Do you need the details or do you have them handy? I’m happy to provide them if needed.

​​​​

Blastoise186 wrote:

In the first instance, try Indra via support@indra.co.uk

Others have seen solution from reach out to Indra first, like the topic below:

 

 

You can also get in touch with our Charge Anytime team if you’re still stuck:

 

19 replies

Blastoise186
Super User
Blastoise186Super User
Super User
July 1, 2023

Hiya! I’m one of the forum volunteers.

That pattern indicates that the charger has lost internet connection. Do you know if it’s connected via Ethernet, Wi-Fi or the 4G Dongle?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
K
Rank 1
kittbago01Author
Rank 1
July 1, 2023

Hi Blastoise, It is connected with a 4G Dongle, I have been pressing the boost randomly and it now charging although I am pretty sure it’s charging for my normal Electric Rate. Would you happen to know a solution?

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
July 1, 2023

Updated on 14/04/26 by Abby_OVO

 

The boost button does indeed charge at standard rate - no discount will be applied to that charge session.

Try rebooting the charger. Unplug the vehicle then kill the power to the charger, wait five minutes and power it back up. That can sometimes fix this problem.

If it persists, you’ll want to chat with Support. Do you need the details or do you have them handy? I’m happy to provide them if needed.

​​​​

Blastoise186 wrote:

In the first instance, try Indra via support@indra.co.uk

Others have seen solution from reach out to Indra first, like the topic below:

 

 

You can also get in touch with our Charge Anytime team if you’re still stuck:

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    K
    Rank 1
    kittbago01Author
    Rank 1
    July 1, 2023

    I will try and do that just now thank you for the advice. 

     

    Can you please send the details through that will be much appreciated.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    July 1, 2023

    Yup, I can do that for you. :)

    In the first instance, try Indra via support@indra.co.uk . If that fails, you can also try ovocharge@ovo.com *edited by moderator* for advice.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    K
    Rank 1
    kittbago01Author
    Rank 1
    July 1, 2023

    HI Blastoise,

    Good news the device now seems to be back to normal again it was initially solid white. When I’ve plugged my car in it went to 4 dot green flashing simultaneously. Although the webapp with indra is still suggesting offline. 

    I guess I have to check after midnight if it will actually charge.

     

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      July 1, 2023

      Nice, that’s an improvement. It may take an hour or two to fully reconnect.

      If you keep having trouble, definitely feel free to reach out to Indra and OVO’s Smart Home Team. They’ll be able to help you get the show going again.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      K
      Rank 1
      kittbago01Author
      Rank 1
      July 1, 2023

      Had a buzz on my car’s app that it is now charging. Checked the webapp it now has been restored.

      It seemed to have also picked up as cheap tariff when I thought I have put it on boost!

      Thank you again!! :D

       

       

        N
        Rank 2
        NikB
        Rank 2
        September 5, 2024

        my 6 month old smart pro charger has red lights. whats the probelm?

        Taj
        Rank 10
        Taj
        Rank 10
        September 5, 2024

        You can find a list of light functions at Indra trouble shooting page. It’s under diagnosing a problem. Try restarting charger and router. Otherwise I’m afraid it’s a call to Indra.

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