Hiya! I’m one of the forum volunteers.

That pattern indicates that the charger has lost internet connection. Do you know if it’s connected via Ethernet, Wi-Fi or the 4G Dongle?

Hi Blastoise, It is connected with a 4G Dongle, I have been pressing the boost randomly and it now charging although I am pretty sure it’s charging for my normal Electric Rate. Would you happen to know a solution?

The boost button does indeed charge at standard rate - no discount will be applied to that charge session.

Try rebooting the charger. Unplug the vehicle then kill the power to the charger, wait five minutes and power it back up. That can sometimes fix this problem.

If it persists, you’ll want to chat with Support. Do you need the details or do you have them handy? I’m happy to provide them if needed

I will try and do that just now thank you for the advice. 

Can you please send the details through that will be much appreciated.

Yup, I can do that for you. :)

In the first instance, try Indra via support@indra.co.uk . If that fails, you can also try smarthome@ovoenergy.com for advice.

HI Blastoise,

Good news the device now seems to be back to normal again it was initially solid white. When I’ve plugged my car in it went to 4 dot green flashing simultaneously. Although the webapp with indra is still suggesting offline. 

I guess I have to check after midnight if it will actually charge.

Nice, that’s an improvement. It may take an hour or two to fully reconnect.

If you keep having trouble, definitely feel free to reach out to Indra and OVO’s Smart Home Team. They’ll be able to help you get the show going again.

Had a buzz on my car’s app that it is now charging. Checked the webapp it now has been restored.

It seemed to have also picked up as cheap tariff when I thought I have put it on boost!

Thank you again!! :D

my 6 month old smart pro charger has red lights. whats the probelm?

You can find a list of light functions at Indra trouble shooting page. It’s under diagnosing a problem. Try restarting charger and router. Otherwise I’m afraid it’s a call to Indra.

thanks - i did just that and flicked off the trip switch. works fine again now. don't why i didn't think of the obvious first.....