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Kassy
Rank 2
Dec 17, 2024 1:01 PM UTC
Solved

Indra smart charger problems - left high and dry

Feel like I have left high and Dry, Surely a Charger is expected to last more than 3 years 9 months??

 

My Indra charger stop working Suddenly at 10pm on a Sunday night, It has power and Internet and when I plug the charger into the car it starts charging but on the Web Platform it says its charging at 0kwh, it then stops all together after 10 minutes.

 

The car thinks its charging as its flashing Green Light but the actual charger is not getting the Electric to the Car, so I tried boosting because I need to charge the car! Same thing happening its not actually charging but thinks its charging.

 

Reported this to Indra and because I am out of warrant  by 9 months I have been basically told its my problem and there is nothing they can do, personally I don't think they know what the problem can be. Support is non existent and it was me chasing them to try and resolve my issue, would anyone have any ideas why this charger is not sending the electric signal to my car? The problem is not my car as I have charged this publicly recently and all is fine.

 

I am left with a de commissioned charger after 3 years 9 months, poor poor support in my eyes and a very expensive problem, never using Indra again after this.

 

 

Blastoise186
Blastoise186Best Answer
Super User
Dec 17, 2024 3:22 PM UTC

Updated on 04/02/26 by Abby_OVO

 

Hi ​@Kassy ,

I’ve notified Indra about this thread. Please hang in there for now as they need time to review it and may choose to respond. Just so you know, any response would be at their discretion, but I’ve let them know you posted here either way.

 

Thanks for your understanding! Blastoise186, Forum Volunteer, The OVO Forum

 

Hi

yes I got it sorted in end, I had an electrician come out and one of the switches inside the charger had come loose, they just clip in, so all he done was clip It back into place and it worked. 
 

now we know what to do if it happens again. All he done was take the front cover off the charger and  it was obvious to see. 
 

so glad it was that and nothing else. There are 2 screws under the face of the charger that unscrew then the front comes off. 
 

hope u get it mended. 

 

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Newcomer
a j m
Newcomer
Nov 13, 2025 9:37 AM UTC

Little update for clarity (and to help Indra / anyone else if they do check here). It wasn't the ribbon cable but one of the lever type connectors had pinged open - shown here in red. Closing it fixed the issue. 

 

    Newcomer
    gazhitch
    Newcomer
    Nov 11, 2026 6:30 PM UTC

    Hi. Late to the game but have an Indra issue. Been working fine then one day went to charge all the lights turned blue and stayed static. Just heard a repeated clicking noise the car reported charge error. Charger is 4 year old. Indra pretty naff at replying to me. 
    Does this sound like same issue. I’ve took the white cover off but further 6 screws and one has a tamper sticker on. Probably out of warranty but will clarify with Indra. 
    any advice would be greatly appreciated 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    Nov 12, 2026 1:11 PM UTC

    Hey ​@gazhitch 

     

    I’m glad to see PeterE has already stopped by with some really helpful advice on this. Do check that out if you’ve not already.

     

    I also checked with the Charge team to see if there’s anything that can be done on our end at all and they’ve said this type of issue will lie solely with the manufacturer, so Indra in this case. Do keep trying with them to see if they can help you further with this. 

     

    Let us know how you get on.

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    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    Nov 14, 2025 9:10 AM UTC

    Thanks for the update ​@a j m - super helpful 😎.

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