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Kassy
Rank 2
Dec 17, 2024 1:01 PM UTC
Solved

Indra smart charger problems - left high and dry

Feel like I have left high and Dry, Surely a Charger is expected to last more than 3 years 9 months??

 

My Indra charger stop working Suddenly at 10pm on a Sunday night, It has power and Internet and when I plug the charger into the car it starts charging but on the Web Platform it says its charging at 0kwh, it then stops all together after 10 minutes.

 

The car thinks its charging as its flashing Green Light but the actual charger is not getting the Electric to the Car, so I tried boosting because I need to charge the car! Same thing happening its not actually charging but thinks its charging.

 

Reported this to Indra and because I am out of warrant  by 9 months I have been basically told its my problem and there is nothing they can do, personally I don't think they know what the problem can be. Support is non existent and it was me chasing them to try and resolve my issue, would anyone have any ideas why this charger is not sending the electric signal to my car? The problem is not my car as I have charged this publicly recently and all is fine.

 

I am left with a de commissioned charger after 3 years 9 months, poor poor support in my eyes and a very expensive problem, never using Indra again after this.

 

 

Blastoise186
Blastoise186Best Answer
Super User
Dec 17, 2024 3:22 PM UTC

Updated on 04/02/26 by Abby_OVO

 

Hi ​@Kassy ,

I’ve notified Indra about this thread. Please hang in there for now as they need time to review it and may choose to respond. Just so you know, any response would be at their discretion, but I’ve let them know you posted here either way.

 

Thanks for your understanding! Blastoise186, Forum Volunteer, The OVO Forum

 

Hi

yes I got it sorted in end, I had an electrician come out and one of the switches inside the charger had come loose, they just clip in, so all he done was clip It back into place and it worked. 
 

now we know what to do if it happens again. All he done was take the front cover off the charger and  it was obvious to see. 
 

so glad it was that and nothing else. There are 2 screws under the face of the charger that unscrew then the front comes off. 
 

hope u get it mended. 

 

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Newcomer
a j m
Newcomer
Nov 13, 2025 9:37 AM UTC

Little update for clarity (and to help Indra / anyone else if they do check here). It wasn't the ribbon cable but one of the lever type connectors had pinged open - shown here in red. Closing it fixed the issue. 

 

    Newcomer
    gazhitch
    Newcomer
    Nov 11, 2026 6:30 PM UTC

    Hi. Late to the game but have an Indra issue. Been working fine then one day went to charge all the lights turned blue and stayed static. Just heard a repeated clicking noise the car reported charge error. Charger is 4 year old. Indra pretty naff at replying to me. 
    Does this sound like same issue. I’ve took the white cover off but further 6 screws and one has a tamper sticker on. Probably out of warranty but will clarify with Indra. 
    any advice would be greatly appreciated 

    Peter E
    Super User
    Peter ESuper User
    Super User
    Nov 12, 2026 10:13 AM UTC

    Hi ​@gazhitch 

     

    Sorry for the time it's taken to get back to you. I'm not an Indra user or expert so I'm just trying to find out where you have got to although you have already given a good description. 

     

    Here is a link to what the Indra lights mean and solid blue seems to suggest it would just charge if you plug in. 

    https://support.indra.co.uk/hc/en-gb/articles/28073859786269-What-the-lights-on-the-charger-mean

     

    The clicking sound and the fact that the car is reporting a charging issue sounds like there is a problem with rhe charger but I'll get you to do one thing first.

     

    Have a look at the pins on the car socket. Are any or them bent particularly the two thin ones at the top. The one on the right is the Proximity Pilot and it's deliberately made shorter than the others so don't be concerned about that. Are they straight?

     

    It would be worth giving all the pins a clean with a non-residue cleaner like Switch and Contact cleaner or pure alcohol. Alcohol hand wipes are good but don't leave any fluff or lint behind. Never use anything with an oil content like WD40. Sockets on cars get road dirt on them to varying degrees.

     

    WARNING: When cleaning the charger plug make sure you have isolated the charger from the mains before poking anything in the holes because if the charger is faulty the pins may be live.

     

    After the clean have another go at charging. If its just the same come back on here again.

     

    Hope that works.

     

    Peter 

     

     

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol saving about £950/year), A2AHP (-8,700 kWh gas, cost neutral) and Timed Immersion heater (-1,500 kWh gas, £20/year more expensive but reducing as the gas price goes up)
    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    Nov 14, 2025 9:10 AM UTC

    Thanks for the update ​@a j m - super helpful 😎.

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