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tony1tf
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May 30, 2023
Solved

Indra Smart Charger offline so no Charge Anytime savings

  • May 30, 2023
  • 21 replies
  • 2713 views

I have been using my Indra smart charger installed by ChargedEV for over a year and  Charge Anytime for some months with no problems. However, the charger went solid red and offline. Attempts to reset it have failed - soid purple meaning stuck at bootup. The boost button doesn't do anything, so having to use a granny charger for our two EVs. Awaiting a call back but they say could be 2 to 3 weeks for service. Meanwhile, I will be charged full price for electricity. I have solar so I can help manage that, but overall this is not very satisfactory. I see something here about an app from OVO for non smart chargers and Anytime, so it's it possible to use that while the charger gets fixed? 

Best answer by michaela.mather

Updated on 02/02/26 by Ben_OVO

 

Just had instructions from Indra to reset, hopefully will solve. 🤞

follow all steps in order and stick to the time frames of each step

Power off the unit

Power off the router

Leave for 1-2 minutes

Power on the router

It is really important to allow the router to fully load back up without the charger on

Once the router is fully loaded up power on the RCD for the charger

once the charger flashes 2 times purple press and hold the boost button unit the unit flashes orange

Then press the WPS button on the router

Allow 10 to 15 minutes for this to connect and catch up with telemetry.

21 replies

Jeffus
Rank 20
Jeffus
Rank 20
May 30, 2023

 

    M
    Rank 2
    michaela.mather
    Rank 2
    May 30, 2023

    We are offline as well, thought it was just ours so will log a support call as well. 😡

      T
      Rank 4
      tony1tfAuthor
      Rank 4
      May 30, 2023

      https://forum.ovoenergy.com/members/michaela-mather-46973  When did you go offline? Ours was Afternoon of Sat 27th May. 

      Tony 

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      May 30, 2023

      https://forum.ovoenergy.com/members/michaela-mather-46973  When did you go offline? Ours was Afternoon of Sat 27th May. 

      Tony 

      @michaela.mather just tagging

        M
        Rank 2
        michaela.mather
        Rank 2
        May 30, 2023

        Can’t be sure, but it was sometime around the 22 /23 I think. Our car was off being serviced last week and is now off getting something else fixed so only noticed again last night when we plugged in.

        M
        Rank 2
        michaela.matherSolved
        Rank 2
        May 30, 2023

        Updated on 02/02/26 by Ben_OVO

         

        Just had instructions from Indra to reset, hopefully will solve. 🤞

        follow all steps in order and stick to the time frames of each step

        Power off the unit

        Power off the router

        Leave for 1-2 minutes

        Power on the router

        It is really important to allow the router to fully load back up without the charger on

        Once the router is fully loaded up power on the RCD for the charger

        once the charger flashes 2 times purple press and hold the boost button unit the unit flashes orange

        Then press the WPS button on the router

        Allow 10 to 15 minutes for this to connect and catch up with telemetry.

          T
          Rank 4
          tony1tfAuthor
          Rank 4
          May 30, 2023

          Just had instructions from Indra to reset, hopefully will solve. 🤞

          Then press the WPS button on the router

          Allow 10 to 15 minutes for this to connect and catch up with telemetry.

          Unfortunately, our charger has never appeared on our router - I think ChargedEV used a 3G dongle, so we don’t have any control of that. `So there’s nothing I can do till a service person comes round.

            T
            Rank 4
            tony1tfAuthor
            Rank 4
            May 30, 2023

            I’ve just downloaded the new OVO Anytime app, and registered our Tesla with it. I am now able to charge at the 10p rate from the granny charger. It started charging via the car’s telemetry and is now pausing till 13:00 when OVO has some spare power. As the sun isn’t out, this is OK, but I don’t believe it can take any notice of my home solar generation - only the smart charger can do that.  No doubt when the smart charger is back on line, we will have all sorts of problems with conflicts between the two Kaluza apps.

            To make matters worse, I am waiting for Indra to let me use their new improved app which will allow us to have two cars, but apparently it isn’t yet compatible with Charge Anytime.

             

            Tony

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            May 30, 2023

            Oh wait, 3G dongle right? You might need Indra to replace that dongle - 3G is being terminated across the UK at the moment so the dongle needs to be swapped to a 4G one.

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              T
              Rank 4
              tony1tfAuthor
              Rank 4
              May 30, 2023

              Oh wait, 3G dongle right? You might need Indra to replace that dongle - 3G is being terminated across the UK at the moment so the dongle needs to be swapped to a 4G one.

              It might be a 4G dongle - I only guessed at that!

              T

               

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