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Rank 1
Steve Pineside
Rank 1
July 30, 2026

Indra Customer Service.

  • July 30, 2026
  • 8 replies
  • 84 views

Having been advised to get an indra charger by ovo around 3 years ago I am appalled at the quality of customer service from both companies who just seem to blame each other instead of getting together to sort my (and quite a few others by the amount of posts in this forum) connectivity issues. Mine currently will charge for about 30 mins then disconnects from the Internet. I've already had it upgraded to a WiFi system. And have now been told the equipment is no longer supported but is still within a 4 year warranty. They have offered to install the latest model for a reduced fee of £50 but wouldn't even consider an installation date until I paid upfront even though accepting its their equipment at fault. Surely OVO have some responsibility to lean on indra to sort this out as they are a recommended supplier. I may have switched my gas and electric accounts quite a while ago now but unless I pay for another charger I'd still be stuck with Indra. So much for saving money by trying out an EV.

8 replies

Chris_OVO
Community Manager
Chris_OVO
Community Manager
July 31, 2026

Hey ​@Steve Pineside,

 

Welcome to the community 🎉

 

We've had a few conversations about Indra connectivity issues, but it would be really helpful if you could share more about the specific problems you’re facing. By providing a bit more detail, there’s a good chance someone in our community has experienced something similar and can offer you some friendly advice and support. 

 

For example, in the thread below, folks recommend reaching out to Indra directly since they are the experts. While we love being able to supply and installing Indra chargers, OVO isn’t quite set up to tackle the technical details of connection issues. That’s where Indra's support team comes in, they’re ready to help!

 

You can reach Indra support on 01684 770 631 or at support@indra.co.uk. I hope this helps and you get to a resolution. 

 

Renewable energy jokes never get old.
    N
    Newcomer
    Nazaff
    Newcomer
    August 4, 2026

    Chris, not so sure about help from Indra support. My Indra Pro stopped working end of March..Ovo app saying no vehicle detected even when plugged in. Indra say otherwise and on app vehicle is plugged in!. Replacement charger 2w ago...same old issue. And Indra yet to sort mine out

    Peter E
    Super User
    Peter ESuper User
    Super User
    July 31, 2026

    As a personal thought I would take the opportunity to upgade my existing equipment for £50 because smart charge points generally only have a 5 or 6 year life before either something expires or it becomes incompatible with the servers/software it is connected to. Dumb charge points (and smart charge points that have lost their comms or compatibility) can last 10 years but not many do.

     

    Peter

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
      N
      Newcomer
      Nazaff
      Newcomer
      August 1, 2026

      Hi  posting here to see if anyone can help as Indra are absolutely useless

      My Indra Pro stopped working end of March. Wont even boost charge even though showing all was connected..wifi as well. Ovo app showing no car plugged in. Tried different cable and same issue. After lots of emails to Indra..fjnally had new Charger installed last week. The guy managed to get a boost charge. But post me getting new Indra app ( was told to delete original) and connecting to Ovo Charge...same issue. Ovo charge cannot detect my car is plugged in teady to charge. Indra dont even get back to me anymore. Think will go ahead with formal complaint to ombudsman now. Any solutions for now..?

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      August 4, 2026

      Hey ​@Nazaff,

       

      Have Indra install the same model of charger for you, or did you get a newer version? I was thinking it might be a good idea to reach out to our Charge Anytime team to see if they can reset the connection to your charger on our end. That way, we can pair the new charger as if it’s a brand new installation.

       

      You can get in touch directly with the Charge Anytime team Monday to Friday 9am - 5pm via:

      • Phone on 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

      • Email via ovocharge@ovo.com

      Keep us updated on your progress. 

      Renewable energy jokes never get old.
      N
      Newcomer
      Nazaff
      Newcomer
      August 4, 2026

      Thanks. So same charger..Indra Pro. Think the issue is with the charger..wont boost charge at all whether connected to Indra or not

      But will call Ovo as well

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