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Indra communicating with Kaluza but still showing as offline in Kaluza web app.

  • July 7, 2024
  • 2 replies
  • 277 views
Taj
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  • Taj
  • Carbon Catcher**

Car bz4x

Indra Smart Pro

Charge anytime has worked well for several months. However, today the history page is showing the charger offline and charging is not recorded. The charger is charging and seems to be functioning normally. Kaluza can see(show) what I’m charging, it updates when I set a charge time and switches between Solar and normal charge showing all changes in the app.

I have restarted the router and Indra charger which goes through its start up sequence and shows no errors. Has anyone else experienced this problem?

Best answer by Shads_OVO

Updated on 30/07/25 by Abby_OVO

 

Hi @Taj,

 

I’m sorry to hear this.

 

It may be worth contacting the Charge Anytime team directly so they can have a look and see if there is something going on. They can be reached by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

Please let us know how you get on.

2 replies

Taj
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  • Taj
  • Author
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  • July 8, 2024

An update. This morning the app was showing yesterdays charge and for today is back to showing ‘not plugged in’. I will keep my fingers crossed.

Shads_OVO
Retired Moderator
  • Shads_OVO
  • Retired Moderator
  • Answer
  • July 8, 2024

Updated on 30/07/25 by Abby_OVO

 

Hi @Taj,

 

I’m sorry to hear this.

 

It may be worth contacting the Charge Anytime team directly so they can have a look and see if there is something going on. They can be reached by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

Please let us know how you get on.

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