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Rank 6
September 17, 2026
Question

I'm leaving OVO...

  • September 17, 2026
  • 4 replies
  • 47 views

After 3+ years of Charge Anytime, I've decided to move on to pastures new.  It's been good - I've had very few problems getting charged up, and I admit I'm a little anxious about jumping ship.

So my question: What do I need to do to 'unlink' my Indra Smart Pro from Charge Anytime?

I can see there's an 'Unlink' button in the Account section of the OVO Charge App. Do I click that? There's also a Delete Account' button. Should I do that too?

What about the Indra app? It currently says 'Controlled by OVO Energy'. Do I need to change anything in there too?

My 'changeover' day from OVO to my new supplier is 22/09, so I've a few days to get the info I need.

 

 

4 replies

Rank 2
September 17, 2026

This is so funny (not funny). I have left OVO - actually happened today and noticed my Indra app has automatically unlinked the OVO tariff. The car is still registered but not linked to any provider at the time being. I need to activate the octopus EV tariff first. 

 

I noticed the OVO charge wallet credit and account have closed immediately, I also got an email about the EV charger cover cancelling as well. 

Loved OVO and the ease of OVO charge but I had a few shocking interactions and refusal of a credit refund. So had enough. Sad really 

MikeyBAuthor
Rank 6
September 17, 2026

Ah, so you did nothing, and it all 'just happened'? 

Maybe I should stop stressing if that's the way it goes.

I just want to avoid getting into that twilight world where you can't register your charger with a new supplier because it's somehow still linked to your old supplier but you can't unlink it from your old supplier because they're not your supplier anymore etc etc etc

Rank 2
September 17, 2026

Well I'm that world right now. I was hoping octopus would let me move to the EV tariff. I could register but it would be against the flexible price cap tariff. Don't need to charge for a couple days so will sort between now and then.

Didn't do anything to remove the OVO tariff from indra or vice versa in OVO charge

Rank 6
September 17, 2026

As it happens, I am also in the process of moving from Ovo to Octopus. Not, in my case, because of any particular problems with Charge Anytime which has been working fine for me, even if my Ohme charger is not supported. I linked CA directly to my Audi and it has worked as it should for the last 6 months or so. My main reason for moving was that Octopus’s EV tariff is not quota-driven like CA; with CA I either had credit left (such as when I went on holiday) or did not have enough - this month I had used my quota in the first week. I also have a solar panel and battery setup so it’s a combination of CA fixed quotas and tariff choices. 

Anyway, be aware that based on my experience there is an interval during the switchover when you are still getting electricity but from Octopus rather than Ovo, but Octopus cannot immediately get access to your smart meter. That means that you cannot sign up for any tariffs apart from your chosen main supply (fixed, variable, whatever) and for that “up to 14 days” (according to Octopus) I cannot get paid for all the energy I am exporting or get cheap-rate overnight charging. I was able to use all my CA quota and public charging credit just before I switched, though!

Thanks for the reminder about decoupling CA from the car, though. Not charger in my case, but my CA account now has my car deleted just in case for when I am able to restart with Octopus.