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Rank 1
Djerome
Rank 1
January 1, 2025
Solved

Hyundai Kona keeps stopping charging mid charge

  • January 1, 2025
  • 24 replies
  • 1175 views

I have a 2024 Hyundai Kona, since adding the Charge Anytime Add on & linking to my Bluelink account it keeps coming up with  "Charging process successfully completed as configured" which isn't the case. I have to then press charge again via the Bluelink app. This happens within 15 - 30 minutes of charging. The charge anytime app still shows the car as charging when it clearly isn't.

I contacted Hyundai and they advised it would be the 3rd party app causing this, is this a known issue and how can I resolve this as I want to benefit from the cheaper rate.

 

Thanka

Best answer by Blastoise186

Updated on 04/02/26 by Abby_OVO

 

Hi ​@Djerome ,

It’s worth noting that in some cases, Charge Anytime will pause charging mid-session and pick it back up later in the day - this is by design and fully intentional.

 

However… Your case sounds like one that the Charge Anytime team will definitely want to dig the logs for. Please call them tomorrow on 0330 175 9678 Option 2 and they’ll take a look. Don’t call the regular OVO Support numbers - this is something the Charge Anytime team needs to review!

 

As suggested by Blastoise186, Charge Anytime, by it’s function, may stop mid charge if it’s not longer green for the grid. If it’s stopping frequently, or during green slots, please do get in touch with the Charge Anytime team:

 

24 replies

Show previous replies
J
Newcomer
jillhodges55
Newcomer
April 22, 2025

Hi

 

No  the call centre told me to use

electricvehicles@ovo.com

 

I will give them another 24 hours and the try yours.

 

Thanks.

Jill

Chris_OVO
Community Manager
Chris_OVO
Community Manager
April 22, 2025

Hey ​@jillhodges55, 

 

I’m sorry but i’ll look at feeding this back as that isn’t an email that the Charge Anytime team use. If you do happen to get a reply please let me know as stranger things have happened! 

 

The email I gave you is the same listed on the Charge Anytime FAQ section under “Can’t find what you need” 

Renewable energy jokes never get old.
J
Newcomer
jillhodges55
Newcomer
April 22, 2025

Thanks, Chris. Very strange. Will let you know.

 

Jill 

    J
    Newcomer
    jillhodges55
    Newcomer
    April 25, 2025

    Chris, so I have used the email address you gave me 3 days ago but have not had a response to date. 🙁

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 28, 2025

    Hey ​@jillhodges55,

     

    I’ll reach out to a member of the team just now and ask them to check the inbox. I’ll check back in with you! 

    Renewable energy jokes never get old.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 28, 2025

    Hey ​@jillhodges55,

     

    Quick turn around to get an answer. The Charge Anytime team are working through a backlog in chronological order but have confirmed they received your email. They’ll respond to you as quickly as possible with an answer. 

    Renewable energy jokes never get old.
    J
    Newcomer
    jillhodges55
    Newcomer
    April 28, 2025

    Thanks Chris, I have now had a response. They have told me to stop using Charge Anytime. This means that I can only use the regular tariff. Especially annoying as one of the reasons I signed up to a contract with Ovo was to get the special rate. If I leave to go to say, Octupus, I will have to pay a penalty.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 28, 2025

    Worth noting you’ll likely experience this issue regardless of supplier if you try to smart charge. It’s likely either your charger or vehicle at fault by the looks of things.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Peter E
    Super User
    Peter ESuper User
    Super User
    April 28, 2025

    To be honest with so much software and hardware being involved in complex solutions to achieve smart charging it may never be possible to determine what is actually going wrong apart from the fact that this particular combination doesn't seem to work. I don't think you can say that another combination of parts may or may not work until you have tried it. This is by no means the first time that someone has given up trying to make smart charging reliable and failed.

     

    One thing is absolutely certain though. If you choose a simple means to charge your car (or do anything else for that matter) it is more likely to work and it is more likely to be reliable. If you buy a simple time of use tariff (five hours at 10p/kWh or whatever it is) then that is what you get. The timer wakes the car up once, it charges and then goes back to sleep. There are very few failure modes. Keep it simple.

     

    In nearly four years and about 700 charges I've only had two charging failures. The first one was an RCD tripped because it had gone faulty. The second one was the replacement RCD tripped because a commando connector had filled up with water and the terminals were immersed in water. The connector was warm as well. The car charges using it's own timers from a dumb charge point on a time of use tariff.

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    April 29, 2025

    Hey ​@jillhodges55, 

     

    I sent you a message to follow up on some of the advice from above that’s specific to your situation. Keep an eye on your private messages.

    Renewable energy jokes never get old.
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