Genesis GV60 registration to the OVO Charge Anytime app

Good morning ​@GreenCharge ,

Normally, it’s possible to be able to find out the answer for you pretty fast, but other circumstances are making that a headache right now.

However, don’t panic! I’ve got a solution for that. I’ll borrow a Forum Moderator and see if they can find out that one for you. If you’re OK to hang on for a bit, I’ll keep you posted.

Thanks!

I Have asked the same question as we use the bespoke Genesis App opposed to the Bluelink app it will not allow the registration process.. 

We’re waiting for Kaluza to respond at the moment - please bear with us.

We’ll keep you posted!

Any update?

I don't understand...why this is marked as 'Solved'? and some reply asking to wait is marked as 'Best Answer'... totally misleading…

This is not resolved and nobody followed up for the past 2 weeks.

Please update on this issue.

Morning ​@GreenCharge and ​@Chrissmall.

Just to let you both know, I’ve added EV owner badges to your Forum accounts.

I’m sorry, we don’t yet have an update from our external Tech team about this one. I’ve reached out again to Charge Anytime to see if they can chase it up. Apologies for any confusion here ​@GreenCharge - just to let you know we have to assign a ‘best answer’ to a topic eventually to give greater visibility for people who may be experiencing the same issue. At the moment, the ‘best answer’ we have is that we are waiting to hear back with more info.

When we do have the proper info the ‘best answer’ can be updated to display it. I hope that makes sense. We hope to get back to you very soon, and apologies for the wait.

I have a Genesis GV60 and use a Tesla wall charger. I can’t understand why this cannot be used with Charge Anytime.

i accept that there aren’t too many GV60s around but there must be many thousand Tesla chargers being used in the UK.

Surely this would be a priority to be resolved?

Charge Anytime is such a great idea and was a big part of moving to Ovo.

If this cannot be resolved it makes sense to move to another supplier who offer special EV pricing.

Help please!

Hey ​@Lingy 

Sorry for my delay in response here, I picked this up with the Charge Anytime team who’ve said;

‘Unfortunately we’ve had to remove the Hyundai GV60 from our list of beta vehicles for Charge Anytime. When we recently expanded our list of Hyundai beta vehicles, we weren’t aware that GV60 owners use the Genesis app rather than Bluelink, which is what our onboarding journey was designed for. We’re really sorry about this.

We’re looking into whether we can support GV60 via the Genesis app in the future. But we can't say at this stage when we’ll be able to make this happen. Thanks for taking part in Charge Anytime. We’ll be in touch if we can support your vehicle with Charge Anytime in the future.’

We are continuously trying to progress and integrate new EV and smart charger models. While this takes a lot of work from the Charge Anytime team at OVO, it also requires a lot of work and input from the potential new manufacturers to make sure their hard and software are compatible with our technology too. We hope to continue expanding the list of compatible models, so do keep an eye out here and on the compatible EV/ smart charger list.

I’m sorry it’s maybe not the answer you were hoping for right now but we do hope to keep progressing the technology we use, and adding to our compatibility list continuously.

Thanks for your previous reply. It seems there isn’t any desire to solve this for Genesis users or those with Tesla wall chargers so I’llswitch to one of the other providers who offer off peak electric vehicle charging.

It’s a shame as I initially thought Ovo was a good option but considering the number of Tesla chargers it seems amazing that you don’t want those customers.

Hey ​@Lingy,

We're sorry it wasn't the answer you were looking for. It's not that we don't want to support customers, as stated above. It takes a lot of effort from both our side and the manufacturer's side to get the partnerships to a level that works for you as the customer. If we hear anything more about support for Genesis or Tesla in the future, we'll post an update on the Forum. 

As much as we'd love to keep you on as a customer, it's understandable that you might need to move suppliers to make the most of your current setup, and for that, we wish you nothing but the best. If you do ever have any questions, our Forum is open to all customers regardless of their supplier. ​