Ford EV charging no longer working with Charge Anytime - what's happened?

Its at the stage that I reconnect charge once and then it gets blocked the next day.
I really hope this gets resoled soon. It’s really unfair that Ford is trying to force us to pay the more expensive rate.

Got a message over weekend from charge anytime to reconnect. So hoped was now sorted. 
did this last night and got a charge but kicked off ford app again this morning. 
Is there an update email and this group said there would be one by 8th April almost 10 days ago and circa another £30 not saved. 
An update would be appreciated. 

As mentioned previously, OVO intends to backpay ALL missing credits if they’re able to once this is resolved.

I’m sorry to hear this. We’d provide an update on this as soon as we have one. Unfortunately there isn’t one at the moment. The last update we’ve been able to give was on 09/04/2024.

The easy work around at the minute is to simply activate/connect the charge anytime app the same day that you intend to charge the vehicle and then call Ford the next day to unblock the account. Simply repeat this every few days or however often you need to charge the vehicle. Yes it may be a slight inconvenience to have to call Ford regularly but it only takes 5 minutes which is surely worth the ‘£30’ that some people are quoting 

Any news on this? Driving me crazy having to phone through the multiple Ford customer service line every time I need to charge 😩

this is the direct line for Ford connect services if that helps 0345 712 5943. They do it for me there and then on the phone. 

Thanks @Jeeks91 that sped it up. Not the numerous menus this time.

Ford keep blaming it on OVO saying they need to remove my vehicle credentials. But when I phoned before they told me it was just deleting their app and reloading. Is this right or is there something I’m doing wrong?

Hi @vix noonan,

​We are still waiting for an update from the team, but as soon as we get one, we will update all related topics so that no one misses out. For that reason, we’re trying to keep most of the threads about this in the same place. The team is working closely with us to ensure we get updates as soon as possible. 

Keep an eye on the “best answer” as this is where we are pinning the most up-to-date information.

I haven’t been locked out for the Ford pass app for a couple of days now. Not sure if I’m lucky or something has changed in the back ground. The only thing I would say is that the OVO app seem to be updating from the Ford app les often. It may have been a work around for OVO to stop pinging the Ford app as often so that it doesn’t lock? But that is only a guess from someone who has know idea what I’m talking about. 

Same here. Im on my third charge in a row without being locked out. Something does feel different with functionality and the savings feel a little lower but would need to check the detail to confirm

Actually, because the ford app shows charge history in miles and ovo app in kwh, its not easy to confirm if ovo is capturing the full charge

Ok this has gotten worse now. I can’t even connect the charge anytime to the car anymore. I can register the car ok but it can never get an update from the car now. This has been since Friday night. I just get a continuous “connecting to your Ford” but it never gets past this. I have tried with different Ford pass accounts none of which are blocked and it just the same.

Hi Kev, I am hoping you have a completely different and unrelated  issue… I charged up on Saturday morning to 100% and everything looks fine - Ovo and Ford definitely don't talk to each other as quickly as before, but for me they are still talking and my savings are showing.. That's 4 times in the last week and Ford have not terminated my logon.  Have you tried the FordPass Pro app rather than the standard version? Worth a try if you haven't.

Hoping I haven't jinxed my run of good luck!!

This is what the chargeanytime app shows and it just gets stuck ther. The FordPass pro app isn’t related to this issue. The issue is with how the charge anytime app communicates with the car and since Friday this has been none at all. This has nothing to do with either FordPass or FordPass pro app

After 2 months of stressing over all this nonsense and with no conclusion in sight, I have finally made the decision to switch to Octopus. Maybe if this gets resolved in the future I might switch back. But for now I want hassle free, stress free charging at home.

Hi @kevgallacher,

I’m really sorry to hear this.

In March, Ford blocked third party access to their system following a review of their security protocols. Unfortunately, this means we don’t have access to your charging data, so can’t provide Charge Anytime credit until Ford approves the use of third party access to their system.

We know this is disappointing and are really sorry for the inconvenience. We’re working with Ford to resolve this, but unfortunately don’t have a solution yet. We’ll update this thread as soon as we have an update.

To be fair I don’t blame OVO for this, the customer support has been understanding. I blame Ford for this, they are the ones blocking my account and their customer service is appalling on this matter. They are rude and accusatorial with no understanding of why I would like the cheaper rate. 

So I’ve called to unblock my FP account again.

Just been rudely told they will suspend my FP account & wont be unblocking it in future if I continue to use the OVO app 😩

Really? Hmmmm… I might have a word with that guy I know from Ford again...

Thats what I got on the phone hence why i needed to switch. Ford are very unfriendly on this matter. Once my lease on this car is up I will never buy with Ford again.

Looks like I’m going to have to move energy supplier. 😣 I was hoping to have got rid of my Ford by now, looks like I need to hang on it for a bit longer.

These issues & the ones I’ve had charging with it before have been so annoying. All caused by the FordPass app doing odd things.

This latest issue has been going on for months now & honestly I really don’t want to call their customer support again. So rude & couldn’t careless.

No indication from either Ford or OVO to when this will be resolved. Very frustrating 😩

@vix noonan I just spoke to someone at Ford who I’ve been flagging this stuff to. The contacts I speak to are really, really good and they too want to see this whole mess fixed properly.

They wish to apologise for the trouble and have confirmed that the way you were treated is NOT in line with their rules - this will be looked into in order to try and prevent a repeat.

My contacts have also confirmed that the policy is clear - permanent bans ARE NOT meant to be issued in these cases regardless of how many times it happens. Their policy is to just unblock the customer and get their account restored without messing around. You’d only get perma-banned if you totally abused the system by doing something abusive, such as hacking into stuff that you’re not allowed into. Ford agrees with me that trying to use Charge Anytime legitimately != hacking the system, which is why they don’t permanently ban for it.

I don’t yet have any further updates other than being told their developers are still working on a proper fix, but Ford is listening to me and I do feed this stuff back to their teams via my contacts. If you wish to complain about the way you were treated, feel free to call FordPass on their direct number 01277 254745 and someone will have a chat with you about this - this is the same number you’ll find on the Ford website and there’s no phone trees or push button menus, it just goes straight through to them. If you’d rather not, I totally understand - I’ve made sure that they know about what you said here and this will be flagged up internally on their side.

I hope that provides at least some comfort.

My experience e was very much the same.The woman on the FordPass helpline was insistent that it was against their terms and conditions to use OVO chatgeanytimr and if I continued using it, my FordPass would be blocked forever. She was very rude about it. 
 

I have moved to Octopus now and have had no issues with them blocking me yet. It's a shame as I did t want to switch. I also think OVO should push back on this as Ford are effectively forcing people to switch. ie their actions are negatively affecting OVO’s business and making them loose customers.

Hey @kevgallacher & @vix noonan,

I’m sorry you’re having such an awful experience with this. We’re doing everything we can to resolve this, and hopefully, we’ll have an update to share soon.