Ford electric vehicle smart charging issue with OVO Charge Anytime?

Any progress with getting this sorted? This is really annoying that both companies don't do much for their own customers...

Is there any point writing (email) to ford, complaining and highlighting their poor reasoning. If so, does anyone have a name, address and title. TIA. 

@ARH73 @Longer @petegay @danh71 

Just to let you know I have reached out to the team this morning asking if we have any news to share. Once I know more I will come back and update the thread. 

Update for Ford drivers having issues with Charge Anytime

We were expecting an update from Ford yesterday, but unfortunately, they had to push this back while they carry out their investigation. We know this will be disappointing to hear – we’re doing everything in our power to help Ford find a fix. We really value you as a customer and want to thank you for bearing with us.

As a goodwill gesture, we’re going to credit all affected OVO customers’ accounts with £25 by the end of April. You’ll need to be on supply with OVO to get this payment. We’ll let you know once it’s been added. We’ll be in touch as soon as we have an update from Ford about whether you’ll be able to access Charge Anytime again.

Thanks

The OVO Team

If you were known to be using a Ford EV at all with OVO Charge Anytime (unless you did the Charger route), and still have your electricity supplied by OVO, you qualify. The EV doesn’t have to be linked right now to get it.

If you used a compatible Charger with Charge Anytime i.e. an Ohme or Indra one, you wouldn’t have had this issue and wouldn’t have qualified for the £25 gesture.

Soon. But it won't be any faster if you guys keep asking 

I never said it was. However, you don’t have the right to assume that Forum Volunteers such as myself have psychic powers and can answer absolutely every possible answer under the sun. You’re making demands of the wrong person here - it’s Ford you should really be asking, especially as to why they nuked your accounts in the first place.

I’m on exercise with the Fire Service today, so I’ll spare you the trouble of reading my usual long post style because I don’t have the time to write them this morning.

Long story short… Getting this stuff fixed is NEVER an overnight job, nor is it just about fixing the code. It also requires legally binding agreements to be fixed too - and you should probably know by now that lawyers love to drag things out for as long as they want.

Be patient, an update will be posted soon.

Any update ??? I am getting bored now having to ring Ford every time I charge 😔

Ok, I’ve just spoken to Ford myself. Please note that this was done purely as a personal thing and not in an official capacity.

I’ve had confirmation from Ford that the issue - and the impact - has been recognised internally on their side and that they’re definitely working with some of the third-party apps in question to set up a proper path forwards - and this plan would include enabling Smart Charging with multiple energy suppliers. The agent couldn’t confirm exactly which ones yet, but they want to widen the field to as many as they can.

I’ve suggested that they put out an official statement with the latest updates and have some kind of status tracker that can be a single source of truth from their side, one which I can just grab the link for and point everyone at to say “Hey, here’s where Ford is up to! Go check it out!”

This seems to have gotten them excited and the suggestion is going direct to Ford management. Hang in there for a while - I’m keeping an eye on whether that becomes a thing.

Hi @Neavey,

I’m sorry to hear this. 

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview.

Been hoping that it has been sorted, as for last 7 days no issues whit charging but this morning again an email account blocked...