Ford electric vehicle smart charging issue with OVO Charge Anytime?

My Fordpass account was suspended today and I was told that this was due to the OVO App breaching the terms of OVO’s contract with Ford by accessing information that it’s not part of the contract.

This is interesting because, you would have thought that all it needed was that the car is plugged in and then tell it when to start charging.

I wonder what other information they are taking?

it’s an ongoing issue, octopus had it and resolved it before Christmas. 
don’t know how Ovi are getting on and ford won’t speak to me as company car and say they can’t due to gdpr. A load of …… if you ask me. 

Really sorry to hear this @CowboyJames, as soon as I get an update from the team i’ll make sure all relevant topics are updated with the new information. 

Just had my account locked an hour ago... Ford is really taking a *edited by moderator* on their customers... any known solution has been put in place, or still the only is to call FP and ask them to unlock account?

I have spent the best part of the day trying to sort this problem out. Ford say they can't reinstate my account until OVO remove all credentials, which I hope is now done, but as yet not been able to get in. I find this an incredible situation, Ford must have known about this issue for some time but did nothing, no warnings or early advice. This could cost its owners hundreds of extra pounds a year. I have emailed the managing director to express my displeasure and I urge as many of you to do the same. 

I only hope this can be resolved asap and would appreciate any feedback. 

I envy you Longer. I still can't login. Have rung ovo and they confirmed that all data has been deleted but still no login. Very frustrating. 

Please read the thread - and the current Best Answer - before posting, as that would have given you the answer instantly.

There’s not currently a known timeframe - it’s HIGHLY dependent on Ford playing ball again. As mentioned, this is a Ford issue, not a Charge Anytime issue.

Hi @ARH73 ,

We asked the team for an update this morning but they are still working on a resolution. We currently don’t have a timescale for when it will be resolved as it is out of our control.

I understand how frustrating this is for you and when we have an update we will update the Forum.

Hi @Longer & @ARH73 ,

We should have an update to share by the 8th of April. We have heard from other users that you can still charge your vehicle using the cheaper tariff. You will need to call Ford each time this is done and then unblock your account. This is the most up-to-date information we have, when we know more I’ll pop back to this topic and update you. 

I hope this helps.

Well done Tim. Keep up the pressure. Wishing you every success. 

Probably both. Keep an eye on both the Forum and your emails.

As other users have reported Ford suspended my Ford Pass app. I spoke to one of their team. He alluded to Ovo and Ford in discussions to resolve the matter but was otherwise not very helpful. Given the size of Ford and Ovo I hope for a quick resolution. 

Hi @ARH73, 

@Blastoise186 has made a good point here. You can contact Ford each time you charge and they will unlock the account for you. We have heard this from most of our members in the same position. It isn’t the ideal solution but it will allow you to continue to use Charge Anytime until the issues have been resolved.