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GKC
Rank 1
September 7, 2026
Question

EV Charging APP issues starting Sept 2026

  • September 7, 2026
  • 2 replies
  • 26 views

I have a Easee charger and BMW IX3 Neue Klasse accessing Charge via the Charge Anytime app. No schedules are setup on the Charger or car, the charging is controlled via OVO on am Ipho e running IOS Ver 26.6.1. It has been working for 2 months without issue and Sept 2026 I saw odd results in the app.

  1. The car did charge overnight to the desired charge limit
  2. Even though the car was charging the app said not connected 
  3. the app did not show me the option to overide the OVO schedule and charge immediately
  4. the app did not sync to the car charge %
  5. after the charge the app did not show me the charge details e.g. kWh, Cost saving.
  6. I deleted the app and reloaded with no change.

Anyone had similiar/same issues starting September and identified the issue?

2 replies

Abby_OVO
Community Manager
Abby_OVO
Community Manager
September 8, 2026

Hey ​@GKC 

 

Sorry to hear about the issues you’ve been having. 

 

I checked in with the Charge Anytime team on this one.

 

They’ve asked that you ensure your OVO Charge app is fully updated and your vehicle's connection to the OVO systems is stable. It’s possible that the OVO Charge app was not in control of the charging session at all and something else was controlling it. They’ve advised to double check schedules and settings too - as sometimes if the EV, or charger goes through an update - the settings can reset and cause issues like this.

 

If all of those seem fine, they also suggested it could be something as simple as a wifi issue - if it keeps recurring, please contact the team.

 

 

Do let us know how you get on.

Currently Playing: She's Electric
Rank 1
GKCAuthor
Rank 1
September 8, 2026

Good morning

You do not appear to have fully read my email. 

No sessions set in ether my car or charger

No software updates

I deleted and reinstalled the OVO charge app

I will take a further look at it today.

But if my car charged to the desire % overnight i.e. not immediately it must have charged at the cheaper rate controlled by OVO. My wi fi is good and therefore the communicates via the cloud how does the app not see it has charged? The only thing I Can someone please check my account settings with OVO. 

Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd