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danny85
Rank 2
October 24, 2026
Question

Error 220 Cord Zero

Hi, Im trying to sign up to the Ovo charge Tariff. But after inputting everything it throws up a error 220. I can sometimes get as far as the Powerverse log in and then it throws up the 220 code. Ive contacted Cord and OVO but everything thing takes so long and long winded. Im having to charge my EV on the standard tariff even thought I've paid for a month's Ovo charge. It will lapse before I get to use it. Any help would be appreciated 

Thanks

9 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 24, 2026

Howdy ​@danny85 !

I did find this from previous threads, can you see if this helps?

Otherwise, it’ll need to be checked out by the Charge Anytime team - you can call them directly on 0330 175 9678 if that helps.

As for that month of paid service? Have a chat with the team about that - they’ll figure something out with you.

btw what is the full error code shown with 220 and what are the charger lights doing?

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Rank 2
danny85Author
Rank 2
October 24, 2026

Charger lights are flashing green, which i think is normal. This is the error message

 

20-10-2026 01:30-ERR. 220: There's been an error registering your device.lf the problem persists, please contact support.

 

It wont let me upload a screenshot, so ive just copied the text.

 

Thanks

Blastoise186
Super User
Blastoise186Super User
Super User
October 24, 2026

Thanks. File uploads are temporarily disabled due to the PHP security incident - I suspect they’ll be restored soon.

Let me think about this for a bit, I’ll swing by if I have further thoughts.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 2
    danny85Author
    Rank 2
    October 24, 2026

    Hi,

    Thanks for the reply

    Ive read through that already but he never posted how it was resolved. Ok thanks maybe ill chase them up. 

    Thanks again 

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    October 26, 2026

    Hey ​@danny85,

     

     

    I checked in with the Charge Anytime team and shared your thread with them. They remember chatting with you and are just waiting for an email with some more details. Once they have that, they'll be happy to dive in and help you out.

     

    Please keep us updated.

    Renewable energy jokes never get old.
    Rank 2
    danny85Author
    Rank 2
    October 26, 2026

    Hi Chris

    Are they waiting for an email from me or someone else? 

    Thanks

    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    October 26, 2026

    From what I understand they're waiting on you sending an email with a screenshot or screen recording of the issue you're experiencing. It needs to include your account number and a brief description of the problem.

     

    Once I have that information, They'll escalate it along to the technical team, and they’ll get back to you with an update after they take a look. 

    Renewable energy jokes never get old.
    Rank 2
    danny85Author
    Rank 2
    October 26, 2026

    Ok thanks 

    I emailed them on friday at 4.45 with a screen recording. I sent it too ovocharge@ovo.com. 

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd