Cord Zero Error 220

Hey ​@RustyPort ,

It’s possible the Cord charger firmware is outdated, try this which I pulled from their AI bot.

To update the firmware on your Cord charger, you'll want to use the new Cord app. Here are the key steps:

• Download the "Cord EV" app from your app store and complete the sign-up process.
• For Cord One users: The app will automatically update your charger's firmware. Charging won't be available until the update is finished. The charger will reboot and may take 15-30 minutes to reconnect.
• After migrating to the Cord app, wait at least 30 minutes before starting a charging session to allow firmware updates to complete.
• If you use the cable lock feature on Cord Zero (untethered), make sure to unplug the cable from both the car and charger before your next session.

If you have trouble, you can find technical support guides and manuals at the links provided in the troubleshooting section .

If that still doesn’t work, OVO might need to take a deeper look as unfortunately 220 is a VERY generic error code. The Charge Anytime team has mentioned they’d be up for digging the logs so please feel free to reach out to them - 0330 175 9678 or chargeanytime@ovo.com .

Thanks for your response. I’ve checked all settings and firmware and still no good. There are many others in this situation according to Cord; seemingly OVO are working on it but not getting anywhere.

There has been a suggestion elsewhere that app version 4.4.2 is available but I can’t get it on any of my devices.

Getting very close to moving to 🐙

Hmm…

In that case I do have more powerful options…

Let me grab ​@Ben_OVO and ​@Chris_OVO as I think this needs a deeper analysis by the CA team and the Forum Moderators have more access to them than I do.

I can’t access them until Monday, you OK to hang on until then?

Yep no probs. Thanks very much 🤞

Ok, well a bit of an update for you.

The Charge Anytime team has whispered to me - they’ve asked me to pass on some info.

If you’ve already spoken to Cord (and I think you did?) and that hasn’t helped, please ask the Charge Anytime team to take a look through the logs from OVO’s side - they can get Kaluza to dig into it if you can show Cord already tried and failed. They’re looking for more data anyway to help pin this down.

Fastest method: 0330 175 9678 - they pick up incredibly fast when the lines are quiet. Prefer the keyboard? Sure thing! chargeanytime@ovo.com - the team may take a bit longer to reply if you email in, but they’ll get back to you.

Hey ​@RustyPort,

If you could get in touch with the Charge Anytime team, they’d be more than happy to help triage the issue. 

Unfortunately, we don’t have access to your account or data, so we can only offer general advice. But the Charge Anytime team can provide more personalised support based on your specific needs. We’d love to hear how it goes, so please keep us in the loop 😊

Thanks guys.  Waiting for the team to get back to me with an update.  Seems that this is more complicated than they thought it would be.  Didn’t realise that the Cord Zero was in beta with OVO and probs wouldn’t have got this particular charger if I’d known that.  Only other option if there is no progress is to change provider.

I’ll update the chat when I hear from them.

Hey ​@RustyPort 

Thanks for that update, hopefully the team can resolve the issue.

Do keep us updated with how you get on.

Just tried to call again on the day that I was told I’d have an update and the office is “closed to provide an important update to the team” 🤦

Most likely guess is that it’s either a company wide announcement (these don’t happen often) or the entire team needs to come off the phones for a team meeting.

They should be back in an hour or two - try again in a bit.

Hey ​@RustyPort 

Sorry you weren’t able to get through yesterday, thought I’m glad to see Blastoise186 did stop by with a reassuring reply.

The teams are available again today, you should be able to get through on any of the contact methods for Charge Anytime:

Do let us know how you get on.🙂

Still can’t get connected

Hey ​@RustyPort 

Sorry to hear this, what contact method are you using?

Raised a complaint now as nobody is able to help 🤷‍♂️

Everybody trying but it seems that there is a deeper issue.

Hey ​@RustyPort,

I'm really sorry to hear that you're still having trouble with your connection. I hope they can take a look at it as part of your complaint and let you know what’s going on. 

It would be great if you could keep us posted on the outcome; it might help someone else who's facing the same issue. 

If you have any questions or need anything else, don’t hesitate to reach out. The community is here to help.

Hi, Complaint still ongoing. Have now raised with CEO team.  Let’s see if that changes anything.  I’m pretty sure it’s a problem at both ends 🤷‍♂️

Hey ​@RustyPort,

I heard that a fix has been rolled out for the Cord issues we’ve been experiencing. I’d love to know if you’ve been able to get connected or if you’re still running into any problems. Thanks!

Fix rolled out…doesn’t work for me 🤦‍♂️

Hey ​@RustyPort,

I checked in with the Charge Anytime team about any issues that might have come up since the fix went out. They suggested that you try deleting the Charge Anytime app and then reinstalling it to see if that helps. If you’re still having trouble after that, don’t hesitate to reach out to the Charge Anytime team. They’re more than happy to take a closer look and help you figure out what’s going on.

Breaking News…

I’m connected and test charging 🤞

Let’s see how I get on.

Thanks for all help and responses.