Had a hypervolt pro 3 installed yesterday. I am having trouble with the OVO charge app, trying to add my telephone number when I enter the return text 6 digit code it’s always saying wrong. I’ve rebooted my iPhone. I shall try ringing but just wondering if anybody has had this issue? Without I can seem to get the cheaper rates, the account information is correct.
Question
charge app
+4Hey
I hope your installation went smoothly and that you’re excited to start using your new charger. It’s a bit puzzling that the two-factor code isn’t working for you.
I suggest giving the team a call at 0330 175 9678 or sending them an email at chargeanytime@ovo.com. They’re really helpful and can take a look at your account. They might be able to remove and re-add your number to get things sorted.
Please keep us posted on how it goes! I haven’t heard of anyone else having this issue, so I’m curious to see what happens.
I have spoken to them this morning. The advisor has raised a ticket she said never heard of this previously.
+4
If you haven’t done this already, I’d highly recommend deleting the Charge app from your device altogether, and then installing it again. This may not work, but worth a go whilst you’re waiting for Charge Anytime to get back to you.
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