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Jojostar64
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November 25, 2025
Solved

Charge Anywhere - will credit in wallet be used when charging?

  • November 25, 2025
  • 7 replies
  • 453 views

Hi, I have £120 credit on my charging credit wallet. Can I just find a charger on the app and plug in and it uses that credit up? 

Best answer by Abby_OVO

Updated on 03/03/26 by Chris_OVO

Hey ​@Jojostar64 

 

Great question, glad to see Blastoise186 has already stopped by.

 

You’ll need to start the charge using the app. The app will take a £30 prepayment. If your charge is lower than the £30 prepayment the remaining amount will be refunded once the charge is completed and we’ve received a record of the session from the charging point operator.

 

Credit will be used automatically and will be deducted from your invoice. If you purchase a Charge Card from us then it will work the same without having to use the app.

 

Hope that helps. Let me know if you have any follow up questions.

 

7 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 25, 2025

Hey ​@Jojostar64 ,

AFAIK… Yup! It should automatically draw from credit first.

Any issues, ask the team for help via the app or via Live Chat at https://joinbonnet.com .

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
November 25, 2025

Updated on 03/03/26 by Chris_OVO

Hey ​@Jojostar64 

 

Great question, glad to see Blastoise186 has already stopped by.

 

You’ll need to start the charge using the app. The app will take a £30 prepayment. If your charge is lower than the £30 prepayment the remaining amount will be refunded once the charge is completed and we’ve received a record of the session from the charging point operator.

 

Credit will be used automatically and will be deducted from your invoice. If you purchase a Charge Card from us then it will work the same without having to use the app.

 

Hope that helps. Let me know if you have any follow up questions.

 

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Rank 3
Jojostar64Author
Rank 3
November 25, 2025

Okay so I started the charge from my app and it shows a charge from it on my bank account but my ovo credit os still full

Blastoise186
Super User
Blastoise186Super User
Super User
November 26, 2025

Ok, if it doesn’t resolve after a few days please let the team know.

Live Chat via https://joinbonnet.com is the fastest way.

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
November 26, 2025

Hey ​@Jojostar64 

 

Have you had a check at this today? Has it corrected itself now? 

 

If not, please do get in touch with the team so they can take a look, you can reach the Anywhere team at ovocharge@ovo.com. 

 

Do let us know how you get on.

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Jojostar64Author
Rank 3
November 26, 2025

Yea still not too sure. Theres a £30 on my bank account but the charging credit has gone down a bit. 

Its not very well explained on the app. Is the bank charge just a hold charge that will come back to me as long as I have ovo credit?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 26, 2025

    Kevin confirmed that yes it is - you should get that back in the bank in the next few days.

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