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Katja
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October 21, 2023
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Charge Anytime - why won't it charge Mercedes 100%?

  • October 21, 2023
  • 61 replies
  • 3367 views

I just installed Charge Anytime for my Mercedes EQC 400.

I have it set on Min 50% and Max 100%. 

 

My question:

Why can’t it just be set to a 100% charge, or even 95%? I don’t want it to only charge 50%. I’ve tried it twice and all I get the car charged is around 50% but I need the battery to be fully charge for my longer journeys. It’s quite stressful not knowing if I’ll have enough battery or not when I leave the house in the morning.

Is it meant to work like this? Why can’t I just set the % I want it charged at? The highest I can move the Min charge to is 50%. I’ve contacted OVO but they’re not getting back to me.

 

Thanks.

Best answer by BPLightlog

Updated on 26/05/26 by Abby_OVO

 

To update all Forum Members who are part of the Mercedes / Beta Pilot:

 

This is still a pilot, and some issues - like the 50% total charge problem - may take time to resolve. As a result, the Charge Anytime team is unable to provide further updates at this time.

 

If the limitations you're experiencing outweigh the benefits of the Charge Anytime add-on, we recommend leaving the pilot for now while we work on improving the service.

 

We’re sorry for any frustration this may cause. Please keep an eye on the Forum for updates - we’ll share any new developments as soon as we have them.

 

You can exit the Mercedes Beta Pilot at any time by taking the following steps:

 
  • Open the OVO Charge Anytime app
  • Click on the "Account" tab in the bottom right
  • Click on the User icon in the top left
  • Click the "Delete account" link
  • Select a reason for leaving and click "Continue"
  • Your app account will now be deleted and there will be no further connection or interaction between your car and the OVO system
  • Note: You will still be credited for any smart charging that you have done up to this point

 

Hi @Katja , the Min setting is meant to indicate a low level for the EV so that it begins to charge if below this on connection. 
The Max is often lower than 100% as the batteries do not like being held at that level - your manual should tell you if this is right for your EV. 
You should indeed get a higher charge level if you’ve set a ready by time. 
Did you email the tech team?

(edited by moderator)

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Chris_OVO
Community Manager
Chris_OVO
Community Manager
April 22, 2025

Hey ​@Oldlaw,

 

Welcome to the community! 

 

To determine if this is a recurring issue or a one-time occurrence, please monitor it for a few days. If the problem persists, please reach out to the Charge Anytime team for further troubleshooting and assistance.  Their contact information is 0330 175 9678 (option 2 existing customers) or chargeanytime@ovo.com.

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