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I have the Indra App which works fine and it was linked to the Charge Anytime app until I deliberately deleted it today.

 

The reason I deleted it was because I wish to use Solar to charge my car. I enabled the solar settings on the Indra app yesterday and for the first time I saw some regular charging activity during the day.

 

I then read the article “How solar works for Indra customers in the Charge Anytime app”. Its here

 

https://forum.ovoenergy.com/electric-vehicles-166/how-solar-works-for-indra-customers-in-the-charge-anytime-app-19669

 

The article suggests that I must go further and tell Charge Anytime that I am using solar. If you haven’t, the article suggests, you should delete the Charge Anytime app and re-register.

 

I have done just that and nowhere in the set up process does the question of solar use come up. As expected I was asked about the Indra charger and having linked to my Indra account that was it. Job done. I seem to be back to where I was before I deleted Charge Anytime earlier today but obviously I have lost historical data.

 

In the section “Schedule” on the Charge Anytime app there is an informative pop up which says

 

'If you have solar panels at home, you can charge your car with solar power on Charge Anytime. Simply follow your charger manufacturer's instructions to enable solar charging, and we will make sure your car uses any available solar power to charge your car. Please note that you won't receive any Charge Anytime credits for energy generated from solar. You will still receive Charge Anytime credits for scheduled charging.’

 

 So have I set up Charge Anytime correctly to use with solar? Has the above article been superseded? Is is entirely correct on the subject of selecting solar in the set up process or was this advice intended for those setting up charging by reference to a supported vehicle and not a supported charger?

 

Morning ​@BobTom,

 

Thanks for your question - I’ve reached out to one of our Solar experts to get an answer for you - I’ll let you know as soon as they’ve got back to me!


@BobTom I’ve PM’d you to get some further details - have a read when you can and get back to me.

 

Cheers 😁


OK Done thanks. I am just wondering why EV (or something similar) does not appear on my Home Screen. I am sure something similar was there in the past.

 


Just to mention, once you migrate an Indra charger to the Charge Anytime app, it no longer shows up in MyOVO. You’ll need to use the Indra and Charge Anytime apps for that going forwards.


Thanks, that explains it. Also I think the ‘Energy Hub’ disappears online.


Morning ​@BobTom,

 

I hope you had a good weekend, and I can see ​@Blastoise186 has answered your further questions 😁. Just to let you know I’m still waiting to hear back from our back office team following our chat, and I’ll let you know as soon as I have an update.

 

Cheers!


Thanks, no hurry take your time.


@BobTom good morning!

 

Just to let you know I’ve heard back from our back office, who are speaking to our external Tech team, Kaluza, about your issue. Still awaiting an answer but I just wanted to let you know the ball is rolling on this one.

 

Cheers,

 

Ben


Hi ​@BobTom,

 

I hope you’re well, and apologies for the delay with this response. I’ve heard back from our back office now, and they’ve confirmed that you’re all set up correctly with solar matching. We’ll go in and update our content pieces to show that customers need to state that they’ve got solar in the Indra app, rather than the Charge Anytime app.

 

I hope this helps!

 

 


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