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Jazdeep
Rank 1
Jazdeep
Rank 1
February 29, 2024
Solved

Charge Anytime Issues - BMW i4 M50

  • February 29, 2024
  • 17 replies
  • 516 views

Hi there, 

 

I have installed my first Easee One charger at my home this week, and successfully linked both my BMW i3 and i4 to the charge anytime app with Kaluza.

 

For some reason my BMW i4 isn’t updating on the app and shows that it was last updated on Monday. I have charged the car a few times since then.

The charge anytime app is also saying the car is currently charging, the car is not plugged in and the car is with me on my commute. I also cannot see the i4 in the savings tab.

 

The i3 seems to be absolutely fine however, and I can also see it in the savings section of the app.

 

Is there a reason why this isn’t updating, and have I still been using my charge anytime tariff to charge the car?

 

Best answer by Jazdeep

Updated on 03/03/26 by Abby_OVO

Hi all, 

 

Issue is now resolved, I re-paired my car with the Charge Anytime app via Kaluza this weekend.

Touch wood it seems to be fine now.

 

Email I received today from support for everyones reference:

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Hi Jazdeep, 

Thanks for getting in touch.

 

I'm sorry to hear Charge Anytime isn't working as it should for you right now.

There are high chances the link between Charge Anytime app and EV app is broken as its not recognised car plugged in. 

Can you please delete the car from the Charge Anytime app and re-add the car to check if this fixes the issue.

If the issue continues, please let us know along with a screenshot of the Charge Anytime app when the car is plugged, and we can investigate the issue.

 

Thanks,

 

Anish

Zero Carbon Living Support Expert

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​​​​P.S @Blastoise186 Charizard uses flamethrower to torch the battle field and then Seismic toss to win the battle! ;)

Our Charge Anytime can help with any questions or issues via email at ovocharge@ovo.com, and list of Charge Anytime FAQ’s can be found here. Useful information relating to switching between cars on Charge Anytime can be found in this previous Forum topic:

 

 

17 replies

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Newcomer
richyking
Newcomer
March 29, 2024

I don’t know if this will help as I don’t know what charger you have and I have an audi but just in case………… I have an ohme charger and have their app I also had ovo anytime app and obviously my audi app. The ohme app was not connecting to the car and the ovo app also was not connecting to the car. The advice I got which did work was delete completely the ovo app switch the breaker swith off and leave for 10 minutes switch back on and the ohme app would connect to the car which it did. Good luck I know how frustrating it can be.

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    April 1, 2024

    Hey @markingram 

     

    Sorry to hear you’ve been having trouble getting re-connected with the Charge Anytime app.

     

    One of our volunteers has left some good advice here in contacting the team and I can see you’ve done that, so they should be able to help advise on the issue if you’re still having issues.

     

    Another community member has also left some helpful advice;

    I have an ohme charger and have their app I also had ovo anytime app and obviously my audi app. The ohme app was not connecting to the car and the ovo app also was not connecting to the car. The advice I got which did work was delete completely the ovo app switch the breaker swith off and leave for 10 minutes switch back on and the ohme app would connect to the car which it did. Good luck I know how frustrating it can be.

     

    Keep us updated with how you’re getting on.

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    S
    Rank 4
    Smurfarama
    Rank 4
    June 5, 2025

    I’ve transferred my BMW i4 over to the charge anytime app (from the Ohme app after the latest news).

    Plug car into charger, set time to be ready and charge percentage generated this

    Charging didn’t start, just turned to this instead

     

    How does that even work? How can that be ready by 2130 by starting after midnight?

     

    Can anybody please help me with how to make this app work?

    At the moment I’ve added the car back onto the Ohme app, set the charge and ready by time and guess what….. TADA!! Instant smart charging.

     

    Thanks

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 5, 2025

    Hi ​@Smurfarama ,

    It’s possible you didn’t disconnect something properly. I’d suggest checking with the team on 0330 175 9678 or ovocharge@ovo.com in the morning so they can diagnose.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      S
      Rank 4
      Smurfarama
      Rank 4
      June 5, 2025

      ​@Blastoise186 

       

      Thanks (as always) for your speedy reply mate.

      I have talked to them whilst setting up the charge anytime app and afterwards charged the car last night and it seemed to work just how it should. I entered charge required and finish time and it worked, now tonight this happens

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        June 5, 2025

        Gotcha, definitely worth checking in with them again then. This stuff provides useful diagnostics for the team so it’s worth the heads up.

        And yeah, the Kia integration suffers challenges sometimes… Hyundai/Kia never really did seem to do a good job with BlueLink...

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          S
          Rank 4
          Smurfarama
          Rank 4
          June 6, 2025

          If the Kia integration is bad, I’m glad I’ve got a BMW 😇🤣

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