Charge Anytime - Failed to Charge!

No problem! Yes, please do pop back if the response will help other Community Members 🙂

@stephens try this email . This worked for me

chargeanytime@ovo.com

I managed to get my issue sorted via this email. 
a chap called Nathan was very helpful 

Hi @Emmanuelle_OVO 

I emailed chargeanytime@ovo.com on 16 March as been having consistent issues with failed charges on Cupra Born for weeks, but still no reply. 

Can someone get back to me please? 

Hey @JRhod,

I’m sorry to hear this,

Can you private message me your email address and I’ll ask the team. 

Hi @Emmanuelle_OVO assume you don't need this information as I got an email response at the same time you sent this message 

If that email solves your problem, then you should be good now, hopefully!

If not, stop by the Forum again and we’ll see what your options are.

Hi @Blastoise186 , it didn't sadly, just a cut and paste email suggesting checking I don't have scheduled charging set up on my car or charger (I don't), and to delete the car and update the app software (one of the first things I did/checked when it started playing up). 

Hmm… Ok…

I’d respond to that so you can get past the initial questions, letting them know what you’ve done so far. Once you’re past that, it’ll probably get a better response.

Keep us informed here too - we’re watching this closely.

Same here. Since Monday, we have only had a few KWh each night meaning a panicked urgent charge is required when we wake up. The fact that same charging happens and that an urgent charge can be initiated from the Charge Anytime app does point to a problem within Ovo rather than the car or charger.

I reported this one Tuesday via phone and sent screenshots but have heard nothing back. Poor customer service!

Possibly related? https://status.enode.com/incidents/01JH80T5YJAM9T05MSFVV0VVYR

You should also phone 0330 175 9678 - this is ALWAYS the fastest way to reach the Charge Anytime team.

Thanks Blastoise186. I will try calling the Charge Anytime team directly. We have Renaults and urgent charge always works immediately, which makes me think the API is ok

Definitely better than some other vendors then - Hyundai Bluelink is said to be absolutely terrible to the point where it constantly chokes just about every Smart Charging setup in Europe… And yet they can’t be bothered to fix it...

Hey ​@dwas 

Sorry to hear about this, I’m glad to see Blastoise186 has already stopped by with some advice.

Please do let us know how you get on and if you’re still having any issues.

​@Abby_OVO I got through to a very helpful person on your Charge Anytime team who found my email of 7th Jan and opened a ticket for further investigation. He said that you had several issues with car manufacturers and chargers, although no known issue with Renault. He also suggested that I delete my Charge Anytime app, delete the cars and set them up again. I tried this, but now the app says that I need to activate remote charging with Renault. It is already active - I checked this by looking at the services that I pay for at Renault and controlling the charging via the Renault app.

It has been broken for 10 days now :-(

I’m sorry to hear that ​@dwas. Can you please contact the Charge Anytime team & I’ll flag to the team you’re still having an issue. 
 

How to get in contact with the Charge Anytime team

• Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

• chargeanytime@ovo.com