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Charge Anytime app will not log into Mercedes Me

  • July 16, 2025
  • 2 replies
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Hi

I moved over to using the Charge Anytime app successfully last month when you guys instructed me to do so when the issues with Ohme were identified. 


This has been working fine and no issues. I have however noticed that the app is saying reconnect your car which I am trying to do but getting an error when putting in my Mercedes me details. When this fails I get a TAN number from Mercedes via email but no where to enter it in the app. 


I am concerned that I may not be getting the charge anytime rate, which will be disastrous for me. Can you advise or help please?
 

Best answer by Ev_charge-001

Updated on 04/02/26 by Chris_OVO

 

I have been able to fix this. If you disable MFA on your Mercedes Me account, then it allows you to link the car directly to the Charge Anytime account. All connected back up and have re-enabled MFA. 

 

Download the OVO Charge app from the App Store or Google Play.

2 replies

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  • Ev_charge-001
  • Author
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  • July 25, 2025

Updated on 04/02/26 by Chris_OVO

 

I have been able to fix this. If you disable MFA on your Mercedes Me account, then it allows you to link the car directly to the Charge Anytime account. All connected back up and have re-enabled MFA. 

 

Download the OVO Charge app from the App Store or Google Play.

    Emmanuelle_OVO
    Community Manager
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    • Emmanuelle_OVO
    • Community Manager
    • July 28, 2025

    I have been able to fix this. If you disable MFA on your Mercedes Me account, then it allows you to link the car directly to the Charge Anytime account. All connected back up and have re-enabled MFA. 



    Welcome to the community ​@Ev_charge-001 😊 I’m glad you’ve managed to get this sorted & thanks for feeding back, your advice can help other community members. I’ve assigned your account an EV badge to help other EV owners identify you.

    Renewable Energy? Big Fan.
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