Hello,
iv had OVO charge anytime with mini electric for a couple of years and it worked seamlessly.
I’ve just swapped to a Renault scenic e-tech and I’m not able to connect the charge anytime app to my Renault account.
note - my Renault account / app works fine, I can see the range / lights / location / preconditioning etc.
when I try to sync I see the following message, see screenshot.
Best answer by Ben_OVO
Hi again
I’ve heard back from Charge Anytime. They’ve asked me to tell you to get in touch with them via chargeanytime@ovo.com, and to send in the screenshot of the login screen that you’ve included in this Forum post. They’ll need to get an internal ticket raised to get this fixed.
Get in touch with them when you can - they’ll be able to get this all sorted for you 😁.
Hi
A warm welcome to the Forum, and I’ve awarded your EV badge 😁.
Sorry to see what’s happening here. I’ve asked the Charge Anytime team and will update you as soon as I get an answer. If you wanted to reach out to them yourself you can do so by emailing chargeanytime@ovo.com. I also wanted to direct you to this previous Forum topic as it may be of help to you:
Cheers!
Hi again
I’ve heard back from Charge Anytime. They’ve asked me to tell you to get in touch with them via chargeanytime@ovo.com, and to send in the screenshot of the login screen that you’ve included in this Forum post. They’ll need to get an internal ticket raised to get this fixed.
Get in touch with them when you can - they’ll be able to get this all sorted for you 😁.
+1Hiya!
If you’re emailing the Charge Anytime team, please make sure you’re explicitly sending them to chargeanytime@ovo.com - sending them to any other inbox will massively slow down the responses.
In this case however, I’d suggest you call them directly on 0330 175 9678.
Very strange iv just tried again now and it’s connected, great success!
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