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Charge Anytime app dashboard started to show I need to sign in again on my vehicle & says 'additional steps required'?

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  • dms66
  • Carbon Cutter****
  • 7 replies

I have an ID3 and charge anytime - it has been working perfectly but …..

The app dashboard has recently started to show that I need to sign in again on my vehicle … I have completed this and there is no change … the account page on the app does not load at all but the charge savings page shows the connected car and the daily smart charge costs, so its working !

I have deleted and reloaded the Anytime App with no change.

Because the dashboard page says “additional steps required ….” I can't use the charge level or override to charge now features.

The VW app has also been deleted and reloaded with no change 

Help please 

Best answer by Chris_OVO

Hey ​@dms66,

 

The team have came back and asked if you can reach out to them on the contact details I left above. They’d like to check your account to see if it matches any similar issues they’ve seen recently. 

 

Let us know the progress that you’ve made and if you need me to follow up with the team. 

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Chris_OVO
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  • Chris_OVO
  • Community Moderator
  • 732 replies
  • March 6, 2025

Hey ​@dms66, 

 

That's an unusual problem. I've reported it to the Charge Anytime team this morning and will provide an update as soon as I hear back.

 

If you'd like to troubleshoot with them directly, you can reach them at 0330 175 9678 or chargeanytime@ovo.com. Please let us know if you're able to resolve the issue, as this may help others who experience the same problem.

Renewable energy jokes never get old.
Chris_OVO
Community Moderator
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  • Chris_OVO
  • Community Moderator
  • 732 replies
  • Answer
  • March 7, 2025

Hey ​@dms66,

 

The team have came back and asked if you can reach out to them on the contact details I left above. They’d like to check your account to see if it matches any similar issues they’ve seen recently. 

 

Let us know the progress that you’ve made and if you need me to follow up with the team. 

Renewable energy jokes never get old.
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  • dms66
  • Author
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  • 7 replies
  • March 17, 2025

I have replied to the team - but no reply from them for the issue

Ben_OVO
Community Moderator
  • Ben_OVO
  • Community Moderator
  • 116 replies
  • March 18, 2025

Morning ​@dms66,

 

I’m sorry you haven’t received a reply from Charge Anytime. I’m going to send you a private message, if you could get back to me when you get the chance that’d be great.

 

Cheers.

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Ben_OVO
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  • Ben_OVO
  • Community Moderator
  • 116 replies
  • March 19, 2025

​@dms66 I’m glad we could get to the bottom of the delayed reply, and I hope Charge Anytime get back to you soon with some good answers!

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