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Rank 2
Chris W
Rank 2
July 6, 2025
Solved

Charge Anytime app and Tesla - car showing as 'away'?

  • July 6, 2025
  • 13 replies
  • 327 views

Hi, I’ve been an OVO customer for years and now have an EV - I’ve downloaded the Charge Anytime App but nothing seems to work:

  1. It shows my car as ‘away’ when it’s on my drive.
  2. The ‘Charge Anytime’ App just says once I start smart charging I’ll see ‘savings’ in app - but nothing so far ( I know it doesn’t credit actual bills straightaway) - so how do I know if I’m actually charging at the Charge Anytime rate ?
  3. The app only asks for my car make/model - doesn’t ask for any specific log in details fir the car.
  4. When looking at my OVO account, there is no mention that I have ‘charge anytime’ added.

Can anyone help, please. 

Best answer by Chris W

Updated on 03/02/26 by Chris_OVO

 

Yes, it was the location marker.  Lexie talked me through it and in five minutes all was working. Seemed a simple process to follow when explained, perhaps might be useful to include in FAQs or somewhere similar.

 

Download the OVO Charge app from the App Store or Google Play.

13 replies

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C
Rank 2
Chris WAuthorSolved
Rank 2
July 7, 2025

Updated on 03/02/26 by Chris_OVO

 

Yes, it was the location marker.  Lexie talked me through it and in five minutes all was working. Seemed a simple process to follow when explained, perhaps might be useful to include in FAQs or somewhere similar.

 

Download the OVO Charge app from the App Store or Google Play.

B
Newcomer
Bwgan
Newcomer
July 10, 2025

I’ve emailed the Charge Anytime team twice since joining. The first issue has already been sorted, so I don’t need a reply, but the second email was because I had to reset the app because my car was showing as “away”. The Charge Anytime team on the phone told me to delete my current Charge Anytime account and set up a new one, then I should email a screenshot of last month’s usage so it could be added to my new account.

 

I’ve received two emails, one yesterday and one today, saying “We didn’t hear back from you after our last email, so we’re assuming you got the information you needed.” - these are the only emails received. 

 

I would normally assume that it’s an email issue with my provider; however, I noticed the first email I sent was sent using my work account and the second is my home account, and I received the above email on each account so I don’t think it's a “me” issue.

Ben_OVO
Community Manager
Ben_OVO
Community Manager
July 11, 2025

Morning ​@Bwgan and a warm welcome to the OVO Forum! I’ve awarded your EV badge so that other Forum members can recognise you 😁.

 

I’m not quite sure what’s happened here, but I’d recommend always emailing Charge Anytime from the email linked to your account. It might be worth you pinging them another email if you don’t get a proper response soon.

 

We’ve got plenty of handy Charge Anytime / EV related topics in this FAQs section:

 

 

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