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Chris W
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July 6, 2025
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Charge Anytime app and Tesla - car showing as 'away'?

  • July 6, 2025
  • 13 replies
  • 327 views

Hi, I’ve been an OVO customer for years and now have an EV - I’ve downloaded the Charge Anytime App but nothing seems to work:

  1. It shows my car as ‘away’ when it’s on my drive.
  2. The ‘Charge Anytime’ App just says once I start smart charging I’ll see ‘savings’ in app - but nothing so far ( I know it doesn’t credit actual bills straightaway) - so how do I know if I’m actually charging at the Charge Anytime rate ?
  3. The app only asks for my car make/model - doesn’t ask for any specific log in details fir the car.
  4. When looking at my OVO account, there is no mention that I have ‘charge anytime’ added.

Can anyone help, please. 

Best answer by Chris W

Updated on 03/02/26 by Chris_OVO

 

Yes, it was the location marker.  Lexie talked me through it and in five minutes all was working. Seemed a simple process to follow when explained, perhaps might be useful to include in FAQs or somewhere similar.

 

Download the OVO Charge app from the App Store or Google Play.

13 replies

C
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Chris WAuthor
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July 6, 2025

….re my earlier post / query :   When setting up the Charge Anytime App, i entered car details and the response was that the car was now paired to the app…….but still the same issues as below,

Blastoise186
Super User
Blastoise186Super User
Super User
July 6, 2025

Hi ​@Chris W ,

What EV do you have?

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Chris WAuthor
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July 6, 2025

Hi, it’s a Tesla and Tesla charger.  When I set up Charge Anytime App, it confirms its connected to the car….but nothing charges…

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Chris WAuthor
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July 6, 2025

…..sorry, that should say ‘ nothing changes’..

Blastoise186
Super User
Blastoise186Super User
Super User
July 6, 2025

Hmm… I’ll come back to you shortly.

Bear with me

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Blastoise186
Super User
Blastoise186Super User
Super User
July 6, 2025

I can’t find any other reports about this right now. Assuming your Tesla is on the latest software already, I’d suggest you call 0330 175 9678 in the morning and ask the team to dig the logs.

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Chris WAuthor
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July 6, 2025

Thanks Blastoise186, I’ll try that.  The interesting thing is that the car communicates with the Tesla app and the car communicates with the OVO Charge Anytime app ( it knows when the car is charging). The issue is that the Charge Anytime app says I’m  ‘away’ when I’m on the drive - and - tells me I’ll save once I start ‘smart charging’ .  I’ll give them a call. Thanks. 

Blastoise186
Super User
Blastoise186Super User
Super User
July 6, 2025

No worries. My guess is the location marker might not be set right, but the team can dig the logs in ways I can’t so they should be able to figure this out.

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    Chris WAuthor
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    July 7, 2025

    Blastoise186 :  Rang them, spoke to Lexie, sorted immediately - many thanks again. 👍

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      July 7, 2025

      Hey ​@Chris W,

       

      I’m really happy to hear that ​@Blastoise186 managed to help resolve this for you! Just in case any other community members come across this thread or a similar issue: was it, as Blastoise said, that the location marker was wrong and the Charge Anytime team reset this to fix things?

      Renewable energy jokes never get old.
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