Charge Anytime app and Tesla - car showing as 'away'?

….re my earlier post / query :   When setting up the Charge Anytime App, i entered car details and the response was that the car was now paired to the app…….but still the same issues as below,

Hi ​@Chris W ,

What EV do you have?

Hi, it’s a Tesla and Tesla charger.  When I set up Charge Anytime App, it confirms its connected to the car….but nothing charges…

…..sorry, that should say ‘ nothing changes’..

Hmm… I’ll come back to you shortly.

Bear with me

I can’t find any other reports about this right now. Assuming your Tesla is on the latest software already, I’d suggest you call 0330 175 9678 in the morning and ask the team to dig the logs.

Thanks Blastoise186, I’ll try that.  The interesting thing is that the car communicates with the Tesla app and the car communicates with the OVO Charge Anytime app ( it knows when the car is charging). The issue is that the Charge Anytime app says I’m  ‘away’ when I’m on the drive - and - tells me I’ll save once I start ‘smart charging’ .  I’ll give them a call. Thanks. 

No worries. My guess is the location marker might not be set right, but the team can dig the logs in ways I can’t so they should be able to figure this out.

Blastoise186 :  Rang them, spoke to Lexie, sorted immediately - many thanks again. 👍

Hey ​@Chris W,

I’m really happy to hear that ​@Blastoise186 managed to help resolve this for you! Just in case any other community members come across this thread or a similar issue: was it, as Blastoise said, that the location marker was wrong and the Charge Anytime team reset this to fix things?

I’ve emailed the Charge Anytime team twice since joining. The first issue has already been sorted, so I don’t need a reply, but the second email was because I had to reset the app because my car was showing as “away”. The Charge Anytime team on the phone told me to delete my current Charge Anytime account and set up a new one, then I should email a screenshot of last month’s usage so it could be added to my new account.

I’ve received two emails, one yesterday and one today, saying “We didn’t hear back from you after our last email, so we’re assuming you got the information you needed.” - these are the only emails received. 

I would normally assume that it’s an email issue with my provider; however, I noticed the first email I sent was sent using my work account and the second is my home account, and I received the above email on each account so I don’t think it's a “me” issue.

Morning ​@Bwgan and a warm welcome to the OVO Forum! I’ve awarded your EV badge so that other Forum members can recognise you 😁.

I’m not quite sure what’s happened here, but I’d recommend always emailing Charge Anytime from the email linked to your account. It might be worth you pinging them another email if you don’t get a proper response soon.

We’ve got plenty of handy Charge Anytime / EV related topics in this FAQs section: