Charge Anytime and Ohme integration update: important information for our customers

The EQC has gone, i now have two EV’s a 24 Telsa Model Y and a 74 Buzz Cargo, both of which are apparantly compatible, how will that work with the charge anytime app, will it allow multiple vehicles like the Ohme app does?

Thanks Blastoise186 for your reply to my post regarding load balancing. It will be interesting to see what Ohme have to say on this, if they respond.

Incidentally, I have still not had any communication from OVO about this coming change in their relationship with Ohme. Given that there is just over one month to go until the change, I would have thought I would have received an email from them by now  to explain what is happening. 

As it happens, I am probably going to switch supplier. My EV, a Kia EV3, is not yet compatible with the OVO app. I don’t know how long it will take until work is completed on making this app compatible, but I don’t want to be stuck waiting for OVO to sort it out while all the time I will be paying a high price for charging at the standard tariff.

Yup. It does indeed. I’d suggest you add the Tesla first and then do the Buzz. You can do it the other way round if you want to though.

Thanks, I believe the change is mid July? Can this be done earlier to test? As i’ve not yet had any email from OVO not sure exactly what to do regarding the Ohme app, read somewhere I have to either remove the cars or unlink account etc?

You can indeed - you can migrate early if you want to (and I’d recommend doing so!) but you can’t migrate back afterwards.

You’ll need to start by rebuilding your Ohme account - it’s the most reliable way to disconnect it from CA so it doesn’t clash. Once you’ve rebuilt that and hooked up the Charger to the new Ohme account, grab the Charge Anytime app and set things up with the vehicles.

Do you know for sure if this is correct?

Is there any official guide? I’m not sure what you mean by rebuilding Ohme account

There is, yes. I’ll grab it for you.

First, follow this one: https://ohme-ev.com/support/how-to-disconnect-my-account-from-my-ohme-charger/

Then, follow this one: https://ohme-ev.com/support/how-do-i-pair-my-ohme-charger-to-the-app/ and https://ohme-ev.com/support/your-first-charge/

After that, you can do the rest of the steps in the Charge Anytime app. Don’t pair the car back up to the Charger though!

It basically means you need to delete the account entirely and then create it from scratch i.e. register a new account. I’ve just done it and was able to use my same email etc. 

​@richyking thanks for letting us know. It’s a shame to lose customers over this but, at the end of the day, we have always promoted switching if it means a customer will be able to get something that we can’t offer, be it better prices or a different products etc. 

I hope everything goes smoothly with Octopus, and maybe we’ll see you again in the future! By all means keep your Forum account with us open, we welcome members who are with other energy suppliers at this is an open Forum 🙂.

All the best!

​@richyking we always welcome constructive comments because you will have areas of expertise and experience that can help others even if you are not an OVO customer. I was in the past but moved to a tariff that was more closely aligned to my needs but I still help on here from time to time.

Peter 

A few people are posting about load balancing and it being removed, there is a link in the original Ohme email which explains this in a little more detail, its not the safety feature that is being disabled it’s poor wording, its actually charge rates and how Ovo might not detect the change so the schedule in the app could be based on the assumption of the full 7.4Kw being delivered.

”Load Balancing:

Ohme will continue to protect your home’s electricity supply, even if your Ohme account is deleted and whether your charger is online or offline. However, OVO will not be able to detect if your charging rate is reduced due to load balancing. This means the Charge Anytime app may create a schedule based on a higher charging rate than your charger is able to deliver, which could result in your vehicle not reaching its set target in time.”

This is from the following link - https://ohme-ev.com/support/anytime_update_1/?utm_campaign=OVO_anytime_tariff_all-ovo_e1&utm_content=ChargePush&utm_medium=email_action&utm_source=customer.io&utm_term=2025-06-03

In the original email in the blue box after point 2

”To find out more information about the incoming changes as well as  some alternative super cheap EV energy tariffs, click here.”

Took them long enough to fix that article… But the damage has already been done - it was left as the incorrect version for well over a week that caused nightmares on the Forum. The previous version up until today listed Load Balancing as one of the features that would be explicitly lost as part of using Charge Anytime via an EV - and made no mention over how it would be affected.

It’s possible that it took being called out for it via the Forum to force them to actually change it. But regardless, there are still factual errors with the article - I’ve had more reports come in that the approving plug-ins and locking charger buttons functions are working just fine post-migration. So I still want to see evidence of how those features are supposedly affected when they’ve got nothing to do with how Charge Anytime works.

Either way, the system shouldn’t experience that issue very much anyway - for the most part it’s unlikely you’d trigger the Load Balancing thresholds unless you have a very strict/very low supply limit.

It is reassuring to know that an important safety feature will not be affected by the coming change.

Many thanks Blastoise186 for chasing this up.

Still not had any communication from OVO about this change in charging tariff. They seem to be maintaining “radio silence” about this. I wonder whether we will ever be notified officially by OVO?

I’ve just spoken with OVO Product Support about this issue, and the experience reinforced my positive view of the customer service I have received from OVO over the last few years. They clearly regret the situation that has arisen, were extremely sympathetic to me, and went out of their way to help me transition to a new supplier that supports the Ohme charger.  I will miss being a customer of OVO Energy, and hope to return in the future.

​@dpotter The Charge Anytime page shows the tariff to be 7p. Have you been told anything different? It doesn't matter how the charging is controlled.

Peter

I can confirm that approving plugin and button locking are working fine after deleting and re-creating my Ohme account and re-pairing the charger with my Ohme account. So far charging with the Charge Anytime app seems to work just fine (Elroq 60)

Just came on to say bye,bye. 
was very happy with OVO until this OHME and incompatible car malarkey. Switched to Octopus about an hour ago and should switch Saturday morning. Got them to refund my £1800 credit balance and left enough to cover my next and final balance. Gone with Octopus 12 month fixed rate initially but it’s free to move between tariffs. I’m going to add their “Intelligent Drive Pack “ which is a £30 add on but gives you 700 kWh per calendar month which equates to (£0.042 ppkwh). I did 25k miles over the last 12 months and only exceeded that 700 a few times so my OVO costs were £576 and the Octopus would have cost £360 + £116 so £476. OVO gave me £30 towards my extra costs and I used a referral code with a neighbour for £50. Interestingly I was able to set up a variable DD with Octopus payable 14 days after each bill so will never build up credit like that again.

So I will have to pay standard rate after Saturday till the add on is activated.

Anyway sad to leave but good luck to everyone and thanks for the advice.

Good to know and nice to know you got sorted

There is a lot more competition for EV charging and that is an excellent deal for higher mileage drivers. Energy suppliers are going to have to up their game with new and competitive tariffs if they are not to lose customers. Whilst we're sorry to see you go people do have to find a tariff that suits the needs and I'm glad you have found one that suits you.

Peter 

​@New EV driver 

I've looked at Octopus and found that their EV tariff that charges 7p per Kwh overnight unfortunately charges about 30p per Kwh all other times. Have you found an Octopus tariff that doesn't charge a higher day rate?

Thanks.

Just adding my experience of the bump over to Charge Anytime from Ohme & I’m not impressed.

Having charged my Kona up a few days back with my Ohme charger, last night I attempted my first charge via Charge Anytime.

With the CA app eventually showing the next charge session +1hr’s time, went to sleep thinking all was set.

Woke up this morning & CA didn’t charge last night.

To be fair, It did charge 0.6kWh over the 12hr period, so enough to get me to a working charger if I needed to.

A possible 2ml increase for a 12 hr charge,

altho soc initially showing + 1% last nite  is now 1% down again this morning, so back at pre charge level.

I had already deleted my Ohme charger account per instructions, nothing scheduled on the EV,

I have never had api integration from Ohme to the vehicle, so no apparent reason why it failed.

A call into the CA team this morning offered no real help apart from deleting the Ohme app from my devices & shorting the charge window, then try to charge again.

The team tho did confirm that the cheap 7p rate is only charged after CA realises it’s connected to the vehicle, that could be up-to ½ after plugging in.

So the recommendation to plug in more often to help spread demand Vs supply will end up with more time charging at the full rate rather than the smart charging 7p rate,

charging once every 10 days or as needed.

The potential is,

Plugging in every day, 10 days X 30 mins full rate. (5hrs full kWh rate) 15hrs a mth)

or my normal charging routine of

1 X 30min full rate every 10 days (30 mins full kWh rate) 1.5hrs a mth).
 

In summary, if I take my soc & the expected number of hrs to reach my desired charge level, set an shorter unrealistic time charge window in the CA app, the car might start charging right away. (No real plug & play)

So I’m unlikely to reach my max charge target % whatsoever.

The first few minute’s / 30 minutes will cost me more.

To top it off, it didn’t actually charge.

I did do my homework re: passing over the smart charging capability from Ohme to CA & an 80% soc for this very reason, so I’m not in dire straits atm, but what am I missing.

Tom…

2023 RAV4 PHEV post Ohme app deletion OVO Charge Anytime Experience. - working for now

Whether this will continue but so far so good. OVO charge anytime app seems to be behaving itself after I have followed the steps and deleted my account on the Ohme app. 

What seems to work for me is 

ensuring the charge now toggle is set upon exiting car

Connecting the Ohme cable, watching the green charging light come on and the Ohme display go red to indicate charging

Opening the charge anytime app and after about 5 mins setting a charge by time an hour or two in the future.

Keep checking the app until it recognises that the car is plugged in and is flashing that it is charging. Depending on the length of time there will be periods when it shows it is not charging

Without a compatible car and an Ohme charger then you don't have access to the Charge Anytime add-on so no discount from your tariff rate. The same situation I was in some time ago (no compatible charger or car).