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Rank 1
HeatherCC
Rank 1
August 1, 2024
Solved

Can't use EV charger after smart meter install

  • August 1, 2024
  • 10 replies
  • 617 views

I had my smart meter installed last week and charge anytime worked fine on the first try. Last 2 nights there has been no charging so I had to do an urgent instant charge via the charger app this morning. The Renault app appears to be connected as it tells me how much charge I have, but Charge anytime is not initiating the charge. I have no idea how to resolve this.

I feel as though I have 3 mechanisms of starting charge- by the Apex EV app, the Renault app or the charge anytime app and I don’t know whether this causes a problem.

Best answer by Emmanuelle_OVO

Updated on 28/01/26 by Abby_OVO

Hey @HeatherCC,

 

I’ve had a response from the team:

 

You should just be able to schedule a charge using the Charge Anytime App. It will say in the Dashboard when it last had an update from Renault.  If it's been a long time since it "last updated" you may need to delete and readd the car in the Account tab of the App. Then set a Ready By time and plug the car in again.

 

The charger App itself shouldn't have an impact provided the charger is on, ready to charge and there aren't any schedules set to charge at different times. It might also be worth deleting your car from the Charge Anytime app and just trying to use the charger without it just to check that it's working okay normally.

 

Did Urgent Charge work okay? If it's still failing to charge it could be that the charger wasn't reconnected properly following the smart meter install, in which case contact the installer or the charger manufacturer to double check that the charger is working okay.  If the issue persists reach out to the Charge Anytime team at ovocharge@ovo.com

 

Click here to download OVO Charge on iOS or Android. 

10 replies

H
Newcomer
Helenward11
Newcomer
April 19, 2023

Got a new smart meter fitted for gas and electric yesterday. I’m trying to add Charge Anytime to my account. It won’t let me, as the app says I don’t have a smart meter. 
Help!

Blastoise186
Super User
Blastoise186Super User
Super User
April 19, 2023

It’s a little too soon to set that up! Commissioning takes up to six weeks, so try again after that and it should work. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
H
Newcomer
Helenward11
Newcomer
April 19, 2023

Six WEEKS?! 😢😢

Blastoise186
Super User
Blastoise186Super User
Super User
April 19, 2023

Could be faster, sometimes two weeks. Keep trying once a day and once the meters are connected, you can continue setup. This isn’t something OVO can speed up though I’m afraid.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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Newcomer
MagicGYR
Newcomer
February 8, 2024

@Helenward11 

Same issue for me. How long did it take in the end? I am hoping it’ll be a few days rather than 6 weeks!!

 

 

Blastoise186
Super User
Blastoise186Super User
Super User
February 8, 2024

Hi @MagicGYR ,

It can be anywhere from a few days to six weeks. We can’t say more than that I’m afraid.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 1, 2024

    Howdy @HeatherCC ,

    I think the Charge Anytime team will need to dig into this. 0330 175 9678 should open for the day in the next hour or so. Could you have a chat with them please?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    August 1, 2024

    I had my smart meter installed last week and charge anytime worked fine on the first try. Last 2 nights there has been no charging so I had to do an urgent instant charge via the charger app this morning. The Renault app appears to be connected as it tells me how much charge I have, but Charge anytime is not initiating the charge. I have no idea how to resolve this.

    I feel as though I have 3 mechanisms of starting charge- by the Apex EV app, the Renault app or the charge anytime app and I don’t know whether this causes a problem.

    There are a couple of things to note. Firstly, with a newly installed smart meter, it can take a while for this to become fully functional on any account. 
     

    Secondly, depending on your set up (EV type, Charger type), there are recommended routines for which app to use for your settings. Multiple app usage will lead to problems. 
     

     

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      August 1, 2024

      Hey @HeatherCC,

       

      Sorry for the issues you’re having,

       

      I’ll ask the team about this & report back. 

      Renewable Energy? Big Fan.
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVOSolved
      Retired Moderator
      August 2, 2024

      Updated on 28/01/26 by Abby_OVO

      Hey @HeatherCC,

       

      I’ve had a response from the team:

       

      You should just be able to schedule a charge using the Charge Anytime App. It will say in the Dashboard when it last had an update from Renault.  If it's been a long time since it "last updated" you may need to delete and readd the car in the Account tab of the App. Then set a Ready By time and plug the car in again.

       

      The charger App itself shouldn't have an impact provided the charger is on, ready to charge and there aren't any schedules set to charge at different times. It might also be worth deleting your car from the Charge Anytime app and just trying to use the charger without it just to check that it's working okay normally.

       

      Did Urgent Charge work okay? If it's still failing to charge it could be that the charger wasn't reconnected properly following the smart meter install, in which case contact the installer or the charger manufacturer to double check that the charger is working okay.  If the issue persists reach out to the Charge Anytime team at ovocharge@ovo.com

       

      Click here to download OVO Charge on iOS or Android. 

      Renewable Energy? Big Fan.
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