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I had my smart meter installed last week and charge anytime worked fine on the first try. Last 2 nights there has been no charging so I had to do an urgent instant charge via the charger app this morning. The Renault app appears to be connected as it tells me how much charge I have, but Charge anytime is not initiating the charge. I have no idea how to resolve this.

I feel as though I have 3 mechanisms of starting charge- by the Apex EV app, the Renault app or the charge anytime app and I don’t know whether this causes a problem.

Howdy @HeatherCC ,

I think the Charge Anytime team will need to dig into this. 0330 175 9678 should open for the day in the next hour or so. Could you have a chat with them please?

I had my smart meter installed last week and charge anytime worked fine on the first try. Last 2 nights there has been no charging so I had to do an urgent instant charge via the charger app this morning. The Renault app appears to be connected as it tells me how much charge I have, but Charge anytime is not initiating the charge. I have no idea how to resolve this.

I feel as though I have 3 mechanisms of starting charge- by the Apex EV app, the Renault app or the charge anytime app and I don’t know whether this causes a problem.

There are a couple of things to note. Firstly, with a newly installed smart meter, it can take a while for this to become fully functional on any account. 
 

Secondly, depending on your set up (EV type, Charger type), there are recommended routines for which app to use for your settings. Multiple app usage will lead to problems. 
 

 

Hey @HeatherCC,

 

Sorry for the issues you’re having,

 

I’ll ask the team about this & report back. 

Hey @HeatherCC,

 

I’ve had a response from the team:

 

You should just be able to schedule a charge using the Charge Anytime App. It will say in the Dashboard when it last had an update from Renault.  If it's been a long time since it "last updated" you may need to delete and readd the car in the Account tab of the App. Then set a Ready By time and plug the car in again.

 

The charger App itself shouldn't have an impact provided the charger is on, ready to charge and there aren't any schedules set to charge at different times. It might also be worth deleting your car from the Charge Anytime app and just trying to use the charger without it just to check that it's working okay normally.

 

Did Urgent Charge work okay? If it's still failing to charge it could be that the charger wasn't reconnected properly following the smart meter install, in which case contact the installer or the charger manufacturer to double check that the charger is working okay.  If the issue persists reach out to the Charge Anytime team at chargeanytime@ovo.com

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