CA public charging - how much have i used?

Isn’t the value of the remaining allowance going to vary depending on where you do your charging (and prices potentially going up/down in future)? Not sure how Ovo could tell you how much X kWh is worth if they don’t know when and where you will charge your car.

This is precisely why it’s more useful to be able to see the remaining value left - the package includes a voucher for a fixed monetary amount - £120 or £240 depending on the tier you’ve chosen - so knowing how many kWh you’ve used isn’t actually directly very useful.

You don’t have a kWh allowance or a miles allowance, you have a financial allowance.

​@Nealeb I haven’t signed onto the pre-pay packages as I don’t have any use for the public charging vouchers really but I would expect to find the information you want in the Account tab, maybe under ‘Your Plans’ or perhaps the ‘Perks’ options, or the ‘Public Payments’ section.

Indeed - with the "home charging" part, the headline figure is "x miles" although the quota is actually in kWh but at least the app does show you kWh used to date. However, the public charging quota is given in £ but (to date) I cannot find how much I have "spent". I do appear to be able to download an invoice for a specific charge afterwards, as I discovered this morning, but they disappear after a while (a month?) so no historical data available although the quota is for a year.

I am using my public charge quota even though most of my charging is at home. New to EVs (couple of months) so still trying to understand home vs public charging breakdown for my pattern of use. 

I might have found the answer to my question. In the Ovo Charge app, following the path Accounts - Promotions, there is an entry for Charging Credit Wallet which appears to have a figure for public charging credit. At least, the number looks plausible in my case. I'll just have to see what happens next time I find a charger on the Ovo list. 

Hey ​@Nealeb 

I checked in with the Charge Anytime team on this one, they’ve asked if you can close the app and try again? It may have been a temporary issue not showing that. If you can let us know how that goes and if it comes back after closing it down and reopening.

Sorry if I did not explain the problem more clearly.

The issue is that I could not find how much I had left to “spend” of my nominal £120 public charging allowance. I would have expected to find this under “Usage” in the same way that I can see the home charging quota (amount left/monthly allowance). It seems, though, that it is somewhere else that does not seem to be a likely location - Accounts->Promotions->Charging Credit Wallet. What does something that I pay for have to do with “Promotions”? In fact, I’m only assuming that this is the correct entry because the number looks about right - but I can’t verify that because that was the number I was trying to find! Old charging invoices do not seem to be available for more than (I’m guessing) a month.

This is hardly a life-or-death issue but it is a bit frustrating that what I would have thought basic customer information is not where one might reasonably expect to find it.

Hey ​@Nealeb 

Thanks so much for sharing your thoughts! The additional information was helpful, I’ve passed your feedback along to the team, and they’re considering looking into it for a future update. It’s feedback like yours that helps make things better for everyone. We really appreciate it!