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stead
Rank 5
stead
Rank 5
Jan 20, 2026 12:32 PM UTC
Solved

Allow for a time window of 15 minutes or so before the scheduled charge by time for preconditioning

Hi, 

Would it be possible to add a time window say 15 to 30 minutes pre the scheduled charge time to allow for pre conditioning the car, quite often ours is finished before the set time and the app seems to cut supply to the car unless we overide it with boost. 

It's something I use frequently with the car, currently I boost the charger to use it from the wall but would be nice if this could be an automatic feature. 

    Jonny EarlyBest Answer
    Newcomer
    Feb 26, 2026 12:33 PM UTC

    Ok folks. So no news yet from Myenergi.

    I have, I think, found a workaround that works for me. I do 2 charges. One I take the battery up to 80%. No preconditioning set at all on my Ford App. I then set an entirely new "ready by" time in the Ovo app 30 minutes or so before I want to leave for the time I want to leave and bump up the charge to 90% on the Ford App AT THIS POINT with a "Departure time" set for the same time as my ready by time. Pre conditioning then starts. The battery has been conditioned and the cabin is warm. This methodology let's me precondition successfully on the smart 14p kwh tariff. It's clunky but will do for now.

    ​@Jonny Early.

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    19 replies

    Peter E
    Super User
    Peter ESuper User
    Super User
    Jan 20, 2026 12:38 PM UTC

    Can you be clear about the preconditioning as that can be for the cabin or the battery.

     

    Peter 

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol saving about £950/year), A2AHP (-8,700 kWh gas, cost neutral) and Timed Immersion heater (-1,500 kWh gas, £20/year more expensive but reducing as the gas price goes up)
    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    Jan 23, 2026 8:03 AM UTC

    HI ​@stead,

     

    Can you be clear about the preconditioning as that can be for the cabin or the battery.

     

    Please could you let us know, and we’ll then be able to pass this on to our EV team.

     

    Cheers!

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    stead
    Rank 5
    steadAuthor
    Rank 5
    Jan 23, 2026 8:56 AM UTC

    It's for both I guess? Just be nice if we can have a small time window so it doesn't draw energy form the battery

    Our car kind of decides depending on the the temperature if it's just the cabin or the battery system 🤷

      Bradley_OVO
      Community Manager
      Bradley_OVO
      Community Leader
      Jan 26, 2026 10:50 AM UTC

      Hey ​@stead 

       

      We’ve passed this on to the EV department and we’ll let you know what they say asap. 

      Thanks for the idea 💡

      I'm not lazy, I'm just in energy saving mode!
      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      Jan 28, 2026 12:38 PM UTC

      Hey ​@stead,

       

      We’ve had an update from the team

       

      “They do not need to boost the car for the preconditioning to work.

      If the customer sets their vehicle to be ready for 7am and they want their battery to be at 80%, we'll aim to meet that criteria. Assuming the car is still plugged in at say 6.30am, if the customer then pre conditions their car, the energy used for that preconditioning should be drawn from the supply via their charger, they shouldn't need to boost their car.”

       

      Let me know if that helps you or if we need to look at it again 😊

      Renewable energy jokes never get old.
      stead
      Rank 5
      steadAuthor
      Rank 5
      Jan 28, 2026 12:45 PM UTC

      Hey ​@stead,

       

      We’ve had an update from the team

       

      “They do not need to boost the car for the preconditioning to work.

      If the customer sets their vehicle to be ready for 7am and they want their battery to be at 80%, we'll aim to meet that criteria. Assuming the car is still plugged in at say 6.30am, if the customer then pre conditions their car, the energy used for that preconditioning should be drawn from the supply via their charger, they shouldn't need to boost their car.”

       

      Let me know if that helps you or if we need to look at it again 😊

      I have the charger linked and once the car has finished charging I can only get power to the car by using boost, even if it's set to 80% and I need more charge I either have to unplug wait half hour replug or use the boost function.

       

      We have 2 ev's and one isn't compatible with the app so have to link it via the charger 😕

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      Jan 28, 2026 12:47 PM UTC

      Thanks for the update! I’ll go back to them and see what they say! 

      Renewable energy jokes never get old.
        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        Jan 30, 2026 3:25 PM UTC

        Hey ​@stead,

         

        One of the team’s looking to reach out and give you a call as it sounds like something isn’t working the way it should! I’ll send you a private message to grab some information! 

        Renewable energy jokes never get old.
          Ben_OVO
          Community Manager
          Ben_OVO
          Community Manager
          Feb 2, 2026 8:09 AM UTC

          Morning ​@stead,

           

          Did you manage to speak to the Charge Anytime team?

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            stead
            Rank 5
            steadAuthor
            Rank 5
            Feb 10, 2026 7:27 PM UTC

            Hi ​@Ben_OVO

            Not yet been busy and missed the notification for the message! 

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