Updated on 20/10/20: The info in this update box was taken from this topic:
How do you calculate my Direct Debit?
When you come on supply with us, we’ll use your annual usage figures to calculate how much your energy will cost over the year. Once we’ve got the annual amount, we’ll divide this into 12 - this will give us the Direct Debit amount.
If you haven’t got your annual usage figures, we’ll use the national averages. You would then need to send us regular readings for at least 3 months, then we’ll manually calculate your payment amount using your projected usage. More info on this here
Changing my Direct Debit: How to video
Direct Debit FAQs:
See this topic for 7 of the most common Direct Debit questions
Direct Debit reviews are super complex – and a hot topic here at OVO!
Lots of things affect your review or payment amount, like how long you’ve been with us, your predicted energy use vs your actual use, and even the weather! To help you answer all your questions around Direct Debit reviews, we’ve created a topic just for that. Here’s a great page, packed with useful info on Direct Debit reviews which we think will be really helpful.
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