Updated on 08/07/25 by Abby_OVO
What to do if an OVO account holder passes away
We understand that this can be a difficult time, and we want you to know that we'll do everything we can to make handling their energy account as simple as possible.
We appreciate that calling us might not be something you want to do right now so instead, you can follow this link to fill out an online form. You can also contact our dedicated team via webchat, or send an email to bereavement@ovoenergy.com.
If you would like to speak with one of the team on the phone, you can call 0330 175 9683 Monday - Friday from 9am to 5pm.
If you’re the executor of the estate, you can help us by gathering the following details before you call:
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Your name and contact details (including your phone number and address)
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Any details of the OVO account holder you might have – like their full name, postcode, or date of birth
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The contact details for the executor or the person taking over the energy account (in case that won’t be you)
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The meter readings from the home we supply, if you’re able to get them – here’s a helpful guide on how to read the meter and send the readings
If you're not the executor of the estate, you can still let us know the account holder has passed away. We'll then need to arrange to talk to the executor of the estate – so if you can, please let us know their contact details when you get in touch.
Changes that may happen
If you’re already a named contact on the account or are taking ownership following the passing of a spouse or partner, we no longer require you to close the existing account. Speak to our Dedicated Team who will talk you through the steps required to get the account details updated.
If you’re taking over the account and you weren’t previously named on the account, you may have a new account created, with new online account login details and a new plan. Our Dedicated Team will make this process as easy to handle as possible as we appreciate that this may be a difficult time.
There’s also independent advice available:
For free, independent advice on dealing with the energy account of someone who passed away, you might also want to contact these organisations:
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Continued Path offers support on the processes around managing the estate, as well as more general advice
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Citizens Advice can help on a range of matters, including bereavement
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The NHS or the Cruse Bereavement Care charity can also help you get support after bereavement or loss
Need more help?
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