haven't received my voucher

Hi ​@Michy13 ,

In that case… Try 0330 303 5063 or Live Chat via https://ovoenergy.com/help - someone should be able to chase that for you.

Hey ​@Michy13 

I’m glad to see Blastoise186 has already stopped by with some helpful advice here, we don’t have access to accounts here at the Forum so the best option would be to double check with the Support Team to see if they can issue that or if it’s on it’s way already. 

Though I would like to add, we can only pay out the voucher after we receive the money from DWP. You can find some more about this on the WHD website as your electricity supplier will apply the discount to your bill by 31 March 2026, (here if you’re in Scotland or here if you’re in England or Wales). 

The following topics may also be helpful:

Do let us know how you get on if you do reach out to the Support Team.