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OVO Beyond app not showing my EV miles add on

  • February 9, 2025
  • 4 replies
  • 112 views

highnoon1966
Carbon Cutter*
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I have been signed up to the free OVO Beyond free EV miles offer since it’s inception but it has never shown up on my OVO Beyond app main screen. I recieved an email to confirm I had signed up for it and it also shows up on my bill every month in the debit section with no charge alongside the heat pump and solar panel offers which do show up on the app. I have not signed up for charge anytime which I believe can be an issue. Has anyone else experienced this issue as I have had a messenger conversation with someone from OVO over the issue and they raised it to feedback level but nothing has come of it. I have taken two screenshots to show how the app looks on the main page and add on page.

As a consequence I haven’t a clue how many miles I have accrued so far as the main screen is the only place you can see that information.

 

Best answer by Emmanuelle_OVO

The team are looking into this ​@highnoon1966. I’ll feedback when there is a resolution. I’m sorry for any inconvenience this has caused. 

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4 replies

Blastoise186
Plan Zero Hero
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  • Plan Zero Hero
  • 7867 replies
  • February 9, 2025

Has it been eight weeks yet?

You might want to review https://ovoenergy.com/feedback and follow up if needs be.


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2561 replies
  • Answer
  • February 19, 2025

The team are looking into this ​@highnoon1966. I’ll feedback when there is a resolution. I’m sorry for any inconvenience this has caused. 


highnoon1966
Carbon Cutter*
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  • Author
  • Carbon Cutter*
  • 2 replies
  • March 5, 2025

Checked yesterday evening and for the first time my EV miles are now showing up, not sure what has changed as I do not believe the app has had any updates since I first posted. Anyway whatever the reason all seems fixed now 🙂

 

 

 


Ben_OVO
Community Moderator
  • Community Moderator
  • 128 replies
  • March 5, 2025

@highnoon1966 Thanks so much for letting us know - great news! 😀 If you haven’t seen already there’s some previous Forum topics which may be of help as well:

 

 

Cheers!


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