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Problem with topping up PAYG smart today? Paypoint issue?

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I’ve tried to top up my PAYG smart electricity meter today as I have nearly run out of credit but I get a message saying Meter Top Up Failure. Is there a problem with topping up today? Can’t get through to anyone on the phone. Thanks for any help.

 

Best answer by Blastoise186

Updated on 07/11/24 by Abby_OVO

 

Paypoint has been struggling recently for some reason. If it keeps failing, please let Support know.

 

Sometimes there are app downtimes for things like maintenance, for more on any upcoming planned outages check out the topic below:

 

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Blastoise186
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Updated on 07/11/24 by Abby_OVO

 

Paypoint has been struggling recently for some reason. If it keeps failing, please let Support know.

 

Sometimes there are app downtimes for things like maintenance, for more on any upcoming planned outages check out the topic below:

 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
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  • Abby_OVO
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  • August 28, 2023

Hey @simondbarnes 

 

Sorry to hear about this, did you get the top up sorted?

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  • simondbarnes
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  • August 28, 2023

Tried again just now, same problem :(

Could it be due to my switch from SSE to OVO?

Jeffus
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  • August 28, 2023

You could try contacting ovo via their Social media platforms

https://www.facebook.com/ovoenergy

https://twitter.com/ovoenergy

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  • simondbarnes
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  • August 28, 2023

It’s a bank holiday weekend, nobody is answering anything!

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  • simondbarnes
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  • August 29, 2023

Has finally let me make a payment today. At least I didn’t get cut off.

Abby_OVO
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  • Chez1
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  • October 15, 2023

I'm having issues today and it's via iPhone app says its doing essential maintenance have used card to top up but not showing on smart meter and been over 3 hours now nearly out of credit and still got meal to cook

Blastoise186
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Hey @Chez1 ,

Can you try that top-up again please? Let me know if it works or not.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Abby_OVO
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  • Chez1
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  • October 15, 2023

Now sorted thankfully 

Abby_OVO
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  • aandybart1
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  • November 21, 2023

can i pay my bill at the post office using payzone?

Blastoise186
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Sorry, Paypoint only

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Blastoise186
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Try https://ovoenergypayments.paypoint.com/Home/index which is currently up.

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Abby_OVO
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