Hi
The FIT meter for my solar panels have stopped working. It is showing the same reading since June 2023 which is 3 months ago.
Who do you contact? Is it OVO or do I need to get in touch with an electrician?
Thanks
B Burnett
Solved
Faulty FIT Meter- Who is responsible?
Best answer by bjburnett72
Updated on 25/09/24 by Chris_OVO:
Hi all
Thanks for all the feedback. I emailed the FIT team at OVO and this is the response I received.
---
If you are having problems with your installation or generation meter, this would fall to the responsibility of your installer to investigate and replace any faulty equipment. If you do have any parts of your installation changed, you need to ensure you inform us as soon as possible.
Please report any installation changes to us via email - fits@ovoenergy.com.
If your original installer is no longer trading as a business, we would then advise to source a new local installer to see if they are able to assist you with any issues. If you are not able to do this, then please contact your local citizens advice for support.
---
Hope this is helpful to all. I am in the process of getting my solar panel installer back to fix my FIT meter.
regards
B Burnett
+5- Plan Zero Hero
- 2733 replies
Hi
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
1 person likes this
My generation meter used to throw a wobbly every so often depending on the grid stability - I just switched it off, counted to 10 and switched it on again. Following the DNO Accelerated loss of mains programme and a few tweaks to the LoM protection and associated settings, the “Fault SPI network system interface protection triggered” alarms stopped. These adjustments also upgraded the relay system from G59 to G99 and my generation system now meets the requirements of the G99 notification process. The generation meter hasn’t stopped since these changes.
(For background info: The G59 relay is the protection interface with the grid which protects against surges and disconnects the the source when there is a loss in mains grid. A change to the protection settings are required as it has been identified that they are currently too sensitive which can result in various issues.
All owners of generation systems commissioned or connected before 1st Feb 2018 have a requirement to comply with the required changes to the relay by 31st August 2022. After that date, owners who have not made the change may be the subject of an enforcement programme.)
It would need installer input to effect these changes, your average spark wouldn’t know where to begin !
Hey
Updated on 25/09/24 by Chris_OVO:
Hi all
Thanks for all the feedback. I emailed the FIT team at OVO and this is the response I received.
---
If you are having problems with your installation or generation meter, this would fall to the responsibility of your installer to investigate and replace any faulty equipment. If you do have any parts of your installation changed, you need to ensure you inform us as soon as possible.
Please report any installation changes to us via email - fits@ovoenergy.com.
If your original installer is no longer trading as a business, we would then advise to source a new local installer to see if they are able to assist you with any issues. If you are not able to do this, then please contact your local citizens advice for support.
---
Hope this is helpful to all. I am in the process of getting my solar panel installer back to fix my FIT meter.
regards
B Burnett
1 person likes this
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.