App not Updating Daily Usage

Hi ​@DuncanL ,

You should check the Meter Readings too - NOT just the usage data.

If it appears to be dead, https://smart-meter-help.ovoenergy.com can usually diagnose the issue.

The meter reading seems to be ok but app is showing no usage and my cost for year so far as £0.00.  There is a meter reading showing for 1 Jan but although it says Smart beside it, it may be the manual reading (it’s the same figure) I submitted when I realised yesterday that there was a problem.  

If it’s zero for this year so far - that’s expected due to price cap stuff. The reading for the 1st January will also be for the previous day, which is intended behaviour.

Try again in a few days!

I will take BP Lightlog advice and wait a couple of days to see if it resolves itself.

Thanks, Blastoise,  I had thought it might be due to update but they usually resolve themselves later in the same day.  Perhaps I just need to be more patient.

Just checked, zero for this year here too.

Mine came back earlier this evening and everything looks to be working correctly again.

Yes, 01 Jan has been updated.

What I didn’t notice when the IHD came back on is that is seemed to have lost or gained a day somewhere- I’m not entirely sure which.  
If I look at yesterday’s usage, it is showing Friday’s instead of Saturday’s and for Friday 10th it is showing usage for Thursday 9th and similar situation for previous days with the date a day out.  Today, Sunday, it is showing yesterday’s usage plus today’s so seems to be trying to sort itself out by showing my daily usage to be a combination of yesterday and today.  

 App shows correct daily usage, so I don’t suppose it matters really, just a bit peculiar.

I received the IHD a while ago but never got it connected to the meter.

Hey ​@samsonluk 

Sorry to hear this, unfortunately we don’t have access to accounts here at the Forum to have that commissioned, but the Support Team will be able to help you out with that. 

I’d recommend contacting them via live chat as they’ll have a few questions about the IHD and will ask you to complete some actions too, so it’s best to be on a live communication channel.

• OVO SMETS2 smart meter In Home Displays (IHD) - Guide Tutorial

Keep us updated with how you get on.

Thanks for the advice! I'll identify the type of IHD and reach out to the support team through live chat tomorrow.

Keep us posted with how you get on ​@samsonluk 

I wanted to let you know that I sent the IHD info to the support team, and they suggested I leave the IHD on for 24 hours and then do a power reset, but it still didn't connect to the smart meter.

Hi ​@samsonluk 

Sorry to hear of the continuing IHD issues. I’d recommend getting back in touch with Support. When you receive a new IHD, you need to contact our Support team to ask them to pair it to the smart meters (they will open up the pairing network on our end and talk you through how to pair the IHD).

If you’ve already had the IHD paired, then it will be worth asking Support to run an ‘Xjoin’, which is a remote request that will be sent to your smart meter so that it registers the IHD. Let us know how you get on!