My electricity meter doesn't seem to be working properly, it just says "initialised" and nothing else. My smart meter is sending out my gas readings but not my electricity ones. I have tried to request a new smart meter, but it says that I am ineligible for one at the moment. Any help much appreciated
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My electricity smart meter just says "initialized" and nothing else
Best answer by Blastoise186
Updated on 18/03/25 by Ben_OVO
Hi
I’d suggest trying https://www.ovoenergy.com/help/article/smart-meter-troubleshooting for this. If that doesn’t work for you, contact the Support Team directly via https://help.ovoenergy.com or 0330 303 5063 and they can help with this.
+1- Plan Zero Hero
- 7916 replies
- Answer
Updated on 18/03/25 by Ben_OVO
Hi
I’d suggest trying https://www.ovoenergy.com/help/article/smart-meter-troubleshooting for this. If that doesn’t work for you, contact the Support Team directly via https://help.ovoenergy.com or 0330 303 5063 and they can help with this.
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1 person likes this
Hi
I tried that link but one of the questions is "is the HAN light on or flashing?" with no option to select "off"
Ill try calling customer support on that number, hadn't seen it on the website so I'm guessing they don't want to speak with us!
Thanks again
+2- Plan Zero Hero
- 2553 replies
alexb990 wrote:
Hi
I tried that link but one of the questions is "is the HAN light on or flashing?" with no option to select "off"
Ill try calling customer support on that number, hadn't seen it on the website so I'm guessing they don't want to speak with us!
Thanks again
https://help.ovoenergy.com/#contact_us_container
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