My usage page on the App is still showing my Variable rates before the Energy Price Guarantee?

Hi @Scalpaynewbie given you say loop is working it is certainly worth a try. It doesn't sound like a meter issue as you say. 

I would recommend sending a private message via the ovo twitter or Facebook page. 

The ovo staff there can make the change as they have access to your account

In the private message you need to include your name, address, account number and date of birth to pass security, along with your request to change your electricity meter reading frequency to 30min.

It is probably easier than waiting on the phone or webchat as you don't actually need to speak to anyone. 

Give it a week after the request and see if anything changes 

For up to date information about the current price cap please head to our website. Or check out this helpful FAQ to find out more about how this may impact you and what support is available:

• Price cap changes: supporting our members News

 If you’re worried about your bills, we have lots of support available. See here for more information about OVO’s Customer Support Package.