Ive had both new smart meters fitted today (I'm on payg) the engineer said the set up will take around 30mins after a couple of hours the hand held still shows nothing at all and ive looked at the meters and theyre not showing any credit either! I dont know how much I have on either meter and I can't get the meters to show me? Do I still top up using the same Ovo App I used before on my old meters?
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Hi
Try again tomorrow. It sometimes takes a bit of time to set things up. If you were using the OVO Energy Top-Up app previously, then yup, that should be the right one.
If you’re still stuck, give the team a call on 0330 175 9669.
Ok Thanks will do
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