Hi @keableha ,

If you’re talking about moving from the Boost Top-Up app to the OVO Top-Up app, you might not be able to use the same sign-in details as IIRC they are NOT usually shared between the two.

I’m just checking something - bear with me and I’ll be back here shortly.

Ok, I’m back. I’ve checked this with PAYG Support.

Please create a NEW app login for the OVO Top-Up app as the old one from Boost Top-Up won’t work. Once you’re in, you can add the meters from there - if you need the PAN (Personal Account Number) and don’t have it, let OVO know via Live Chat at https://ovoenergy.com/help or 0330 175 9669 and they can provide you those details.

Hi @keableha,

It seems our forum volunteer has given some good advice here. Have you managed to get this sorted?

Hi, i am having the same issue, i have tried to put in my pan numbers , but it will not go any further, and yes i have made a new account.  I have installed the app 4 times now and registered as it says to do then it says put in your pan number which i do and then it does nothing.

Hi @thehouse16 ,

The easiest fix is to chat with the team on 0330 175 9669 or Live Chat via https://ovoenergy.com/help . They’ll get this fixed for you.

Hi @thehouse16,

I’m sorry to hear this.

Have you managed to get in touch with our Support team and are you still experiencing this issue?

No i have tried the chat bot and because i was with boost before coming here it just says to get in touch with boost , but OVO have taken over from boost .

In that case, give 0330 175 9669 a try

yep lovely lady has just sorted it for me .

thank you