Help - why can't I submit a meter reading?
Best answer by Transparent
Updated on 13/09/23 by Abby_OVO
Great to hear that you’re switching to OVO!
Now we just need to sort out the issue you’re getting when trying to submit your opening meter readings on your online account or OVO app (download for Android or iOS). If you’re switching to us in the next 10 days we’d recommend submitting your opening meter readings as soon as the welcome pack arrives. If not, we’ll get in touch to remind you closer to the time. This should be a fairly straight forward process, check out the video below for how things should work:
As you’ve already attempted this method and are seeing an error message, it’s best to reach out to the Support Team. They’ll be able to log the readings on to your account in time for them to be used as your opening meter readings and investigate what’s behind this error message.
Hope these initial teething problems are resolved ASAP and you enjoy joining us on our journey to Plan Zero.
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
I’ve reached out to the team who manage the website and app to ask them if they’re noticed this over the weekend. Once I hear from them I’ll send an update.
The weekend should have nothing to do with reading entries
If it won’t accept your details, you could try their social media channels
https://www.facebook.com/ovoenergy/
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