Problems with Ovo Charge anytime app since change with Ohme and Renualt app

Aww lovely, I will keep the Ohme app too. When I spoke to someone at charge anytime there advised me to unlock my Ohme box this is what my settings look like.

I am a bit worried leaving it unlocked incase someone on the off chance tries it.

I have also set it to 0% I think we should be entitled to the full charge at cheap rate 🤣

We have seen multiple reports on the Forum that you can safely use the lock charger buttons/approve plug-in functions just fine with Ohme chargers using D2V Mode in Charge Anytime - Ohme is giving bad advice.

If Ohme wishes to provide evidence to the contrary, they are more than welcome to do so.

I’ve left all those settings on. However, my car didn’t charge overnight. It was already on 94% battery but I expected it would charge to full, because my maximum setting is set at 100%.

There doesn’t seem to be a ‘go’ type button for smart charging on the charge anytime app. It’s a lot less obvious than when you approve a plug in on the Ohme app. 
 

To see if it’s working at all, I’ve just tried to start an ‘urgent charge’ and all I get is this: 

It’s been like this for 10 mins. And my car doesn’t seem to have updated since 17:53 yesterday. This app is so rubbish! OVO, get a grip! 
 

​@ZO23 have you tried to charge your Zoe and had any success with the app? If you have, I’d love to know how you did it please?

​@Blastoise186 this was the advice of someone from the Ovo anytime team. I haven't spoken or contacted Ohme at any point, as it isn't my charger that's the issue, the issue is OVO and the app that isn't working!

Keep us posted once the Charge Anytime team have looked into this ​@ZO23, your advice might be really helpful to other community members. 

​@jonoparton oh no, I was praying for you and thought we had actually cracked it 💪🏽

Back to square one we go!

I haven't charged yet, I was going to charge Friday night as I am away over the weekend. I might have a play with it tonight and if there are issues this will give me chance to contact OVO 🤔 and then wait once again!

Did the urgent charge work? 

No it didn’t work unfortunately. 
 

I’m going to give it a go again on Friday night when my battery will be low. I’m wondering if thats the reason (as battery is currently 94%).

Hey ​@ZO23 & ​@jonoparton,

Have you reached out to the the Charge Anytime team? 
 

How to get in contact with the Charge Anytime team

• Charge Anytime - 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

• chargeanytime@ovo.com

These topics might have some helpful advice:

​@Emmanuelle_OVO 

Thank you, but myself and ​@jonoparton have contacted OVO on numerous occasions via phone and email and it is like banging your head against a brick wall. 

Maybe a new provider maybe easier at this point 🤷🏼‍♀️

I emailed last Thursday and haven’t had a response.