Hoping someone can offer some advice. I’ve wasted a year of my life trying to sort this issue out and it appears to be beyond OVO’s capability!
I’m a duel fuel customer who was migrated from SSE to OVO.
I have to admit I hadn’t checked the portal for some months and when I did I noticed I had a large credit on the account.
It turns out I wasn’t being charged for Gas usage - just the standing charge. So I manually entered meter readings for Electric and Gas and hey presto I was retrospectivity charged for Gas usage. Electric has always been charged for correctly.
That was September last year and the last time I was charged for Gas usage. I’ve been told mutiple things e.g. it’s a known technical issue and will be resolved within 48 hours to the supply address on my Gas bill is incorrect (it is … OVO mistake not mine) and that would be sorted however so far neither has the address been updated or have I been charged for Gas usage.
I wouldn’t mind but until this is resolved I am unable to request a rather large refund I am owed. So for the time being I have cancelled my direct debit.
Anyone have any ideas how I can get this resolved once and for all!
