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ProfPhil
Rank 1
August 27, 2023
Solved

Help, no pre pay key! Am I boost or OVO payg?

  • August 27, 2023
  • 5 replies
  • 123 views

I have just moved house, and found that it has a pre pay meter (I was told it was a credit meter), but there is no key, and I have very little electric and everywhere is shut today and tomorrow.

Is there anything that can be done to help?

I have tried ringing my previous supplier. Their meter support team gave me a number for OVO, but they are closed.

I am getting a bit desperate 

Best answer by ProfPhil

Everything is sorted.

I must say thank you to the meter support at Shell, as they were the ones who told me it was an OVO meter.

Then I must say a bigger thank you to OVO support who told me it was a subdivision of OVO called boom, or boost (it began with a B 😁) that were responsible for the meter. A very helpful OVO agent transferred me to the appropriate support person (also really helpful)who sorted me out a new account and tried to get a key arranged for me. Unfortunately it seemed that for some reason a replacement key was not an option  So she arranged for an extremely helpful engineer to visit me and fit a new smart meter. I will speak to people tomorrow to set up my direct debit, but for now, I have electricity, I also have hot water, I have all the amenities that make for civilisation. I also found out that everyone at OVO are helpful to the extreme, and go above and beyond to provide brilliant service. 

Thank you to everyone 👍😁

5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
August 27, 2023

Use OVOs social media channels. They're monitored every day

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    August 28, 2023

    Hey @ProfPhil 

     

    Sorry to hear about this.

     

    Did you speak with the Support Team on social media and get everything sorted?

    Currently Playing: She's Electric
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    August 28, 2023

    The pages for ovo social media channels  are

    https://www.facebook.com/ovoenergy

    P
    Rank 1
    ProfPhilAuthorSolved
    Rank 1
    August 28, 2023

    Everything is sorted.

    I must say thank you to the meter support at Shell, as they were the ones who told me it was an OVO meter.

    Then I must say a bigger thank you to OVO support who told me it was a subdivision of OVO called boom, or boost (it began with a B 😁) that were responsible for the meter. A very helpful OVO agent transferred me to the appropriate support person (also really helpful)who sorted me out a new account and tried to get a key arranged for me. Unfortunately it seemed that for some reason a replacement key was not an option  So she arranged for an extremely helpful engineer to visit me and fit a new smart meter. I will speak to people tomorrow to set up my direct debit, but for now, I have electricity, I also have hot water, I have all the amenities that make for civilisation. I also found out that everyone at OVO are helpful to the extreme, and go above and beyond to provide brilliant service. 

    Thank you to everyone 👍😁

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      August 29, 2023

      Hey @ProfPhil 

       

      That’s really lovely to hear all of that feedback about all of the different departments you encountered along the way. I’m glad you had a good experience getting this sorted!😊

      Currently Playing: She's Electric
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