Moving into a home that OVO supplies - A Guide

You need to set up an account with OVO (see the post above for details) then you can switch to whichever supplier you prefer.

I want to enter a fixed price plan but will be moving home in a few months.

I will have OVO in my new home but will I have to pay the exit fee as my fixed plan will be at my current home?

Cheers.

Hi @Ovum , basically yes. When you move home, you take on the current supplier at the new property and then after a sort time, you can switch to whichever supplier you want but it would be a new supply

• I’m moving house, why can’t I take my OVO account with me? Tutorial

Darn! Thank you for that.

I went through my existing supplier’s “move house” process, but they’ve come back to me with a message along the lines of

“The previous supplier has objected … ... the previous supplier doesn't know about you yet. Your previous supplier probably thinks that you owe them for the energy used by the previous tenants. To resolve this, you'll need to contact them to open a temporary account for the property in your name.”

How do I do that?

Hi @henryjlaw ,

Generally, you must sign up with the existing supplier when moving in before you’re allowed to switch away.

Try https://switch.ovoenergy.com for this. You may be best off doing a fix deal for now as that’ll be the fastest option if a variable rate deal isn’t offered.

Got it; thank you.  Makes sense, I suppose.

Had a look at this.  All I can find to do is set up a new contract, fixed for a year (or more); I don’t really want a contract at all, I just want to switch to a new supplier.  Am I heading off down the wrong track?

Does the Simpler Energy plan appear as an option?

I moved into a property supplied by OVO. I want to use a different provider, I spoke with someone on the chat function the day I moved in but now I have an email stating that OVO are objecting to my switch. I understand the previous owner of the property had debts, could this be why they won’t let me switch. And assuming, I’m not responsible for this.

Thanks

Hi @namico2410 ,

Whenever you move into a new property, you MUST sign up with the existing electric/gas supplier(s) before you can switch away - this is because otherwise the existing supplier will suspect that someone is trying to evade a debt.

You are not responsible for the debts of a previous customer, but you need to have your own account to take control of the supply. Only then will you be able to switch away without objections being raised provided you keep up to date with the bills in the meantime.

Are you sure you definitely signed up with OVO? If not, head over to https://switch.ovoenergy.com to set things up.

 have very unique problem with OVo, I am trying to contact  the customer service but in vain.  I am receiving letters from OVO in my name  which has  different  account numbers  but   claims that  there is balance to pay. But I have recently moved in to my flat   and landlord  has confirmed to me that OVO doesnt supply energy to my flat. I never opened an account with OVO  because I have an engird account with another supplier to whom I am paying my bill. is OVO trying to scam me ?  although they dont supply energy they want me to pay  in common sense to me it looks like a scam. has anyone else had this or similar 

 can someone please help. if anyone in OVO who has authority  to help me, please let me know, I a, happy to be contacted in email. 

thanks,

Rahul. 

When you move into a property, the existing supplier has ‘control’ and you would take up that supply initially before switching away if you prefer. 
You need to check who is registered as supplier and go from there.

When you move into a property, the existing supplier has ‘control’ and you would take up that supply initially before switching away if you prefer. 
You need to check who is registered as supplier and go from there.

 thanks for your reply BPLightlog, my issue here is I am a tenant of the property  and the landlord says ‘ there is no OVO meter installed at the property. but I am getting letters stating that I owe money to OVO. hoe come a Energy  Supplier send bill to someone who doesnt use their energy at all.. I hope someone in OVO would be part of this community and look into this .. 

Hey @rahul8592 

While we may not have fitted the meter at the property, this doesn’t necessarily mean we don’t supply the property now as we wouldn’t need to fit a new meter just to take over supply. 

Did you check the postcode on the link from BPLightlog to find who your network operator is? https://www.energynetworks.org/customers/find-my-network-operator 

You can then contact your network operator to find out for sure who your supplier currently is, or you can contact our Support Team with the account details you have and they can also double check the details and if we’re the supplier. We don’t have access to accounts here at the Forum but the Support Team can check this for you.

Let us know how you get on.

I have moved into a house 2 months which was supplied previously by ovo. When I have phoned (3 times now) to just open an account so I can start paying they are having issues opening an account because there are two MPANs at the address, presumably because it is THTC as I am in highland perthshire and have electric heating. I do have two meters.
I have been passed pillar to post with it and all I want to do is be able to not worry about a mega bill coming my way.
I have received a generic bill today for July but that doesn’t seem to make any reference to being on a multi-rate meter and my heating/hot water is being charged at the same rate as my day to day electric. The other thing is they have grossly over estimated my usage for that month and actually that is closer to the two months I have now been trying to sort this out.
I do not fancy having to phone again and being put on hold to be told the multi rate team will help me and then they don’t help me because of some unknown issue on their side. I have a case number, I have put an official complaint in and heard nothing.
If they don’t have me on the THTC plan then I know exactly what will happen, I will be overlooked when the time comes to get a replacement and suddenly I won’t have any heating and hot water and then the fight will start again. I am sick of Ovo and if they didn’t have me trapped because I have multi meter then I wouldn’t be going near them ever again.
Help!

I moved house a few month ago.ovo supplied my gas at old place and now supply electric at new place. On app I can’t find were to add new account details so I can keep tabs, it comes up with old property details/bills ect

Hi @Paulaarch ,

Please talk to OVO Support about that - they can set this up for you! https://ovoenergy.com/help .

Hey @ajbrant, 

I’m sorry to hear this it must be extremely frustrating. When you said “which was previously supplied by OVO” did you mean that the supply is currently with another company and you’re trying to switch it back or that the supply is currently with us and you’re just trying to create an account. 

This unfortunately isn’t something that we’d be able to help with on the Forum as we don’t have access to accounts or to create accounts. The best way to get this resolved is to speak with our Care Team here. It does sound like somethings in the way of the application being processed and the account creation. If you give them a call they’ll be able to give you more information. 

Sorry I wasn't clear. I moved into the property 2nd July and the previous owners were supplied by ovo.

I have contacted the customer care team previously and they aren't very helpful because they can't/won't tell me what the issues is. 

Hey @Paulaarch,

@Blastoise186 is spot on! If you speak with our Support Team using that link they’ll “move you in” to your new property and give you the relevant account information that you’ll need to manage things. 

Let us know if you get things resolved! 

Hey @ajbrant,

Sadly, we can't help with this through our Forum as we can’t access accounts here. You'll need to give them another call and follow up with them, and they should be able to provide you with an update on the progress. 

I hope you get things resolved soon, and I'm sorry we couldn't do more for you! 

Hello All,

I am honestly at my wits end in trying to register for an account with OVO. Whenever I try to register, it gives me an error that “Opps there was a problem, please call the number xxx or email customer care” .
 

When I call the customer care ( again tried for almost twenty times), and enter the 8 digit account number which is there on my energy bill, they say that the account number is incorrect and that they cannot find the account. When I try to email them, I get a rebound email that states, this email ID is not linked to any registered account ( Again tried this multiple times) . The online chat feature just keeps sending me the link to register and I am just unable to get any sort of help or connect with a human on the other side.

Creating an account should not be this difficult.

I am honestly incredibly fed up. I just want to pay my energy bills. 
 

Any thoughts or suggestions please.

Hi @Gauri0904 ,

Have you tried https://switch.ovoenergy.com by any chance? It sounds like you probably just moved in so you need to set things up there first.