I have choose electricity service of UW. But they told me, my current supplier has blocked my switch or prevented the switch from going through. What can I do for it? My address is *Edited by Mod*. Because i am new here. I just move in 1st Oct. My landlord tell me the last tenant may not pay the last bill. So i need your help. And what should i do next?
Just moved in and changed to Utility Warehouse- Why have OVO blocked my switch?
Best answer by Blastoise186
Updated on 26/06/24 by Shads_OVO
Exciting to hear you’ve moved into your new home!
If your new home is supplied by OVO, you can call our Support Team on 0330 303 5063, we’re open Monday- Friday 9am to 5pm. Or, if you’d prefer to do it all online you can sign up here.
Once you put in your new address details the website will recognise we already supply your new home and give you a quote based on the usage figures we have for the property.
We have some great guides which might answer any other questions you may have about this topic:
Once you’ve set up your account, we’ll email you a welcome pack within 5 working days. This will confirm your new account details… It's now time to set up your Online Account!
For more information check out this helpful tutorial:
If you have just moved in, you cannot switch supplier without first setting up an account with the existing supplier - it’s possible whoever that is, thinks you’re trying to evade paying the bill that you owe in the meantime, so is within their rights to block your switch.
If that supplier is OVO, please call 0330 303 5063 on Monday to set up an account. If you’re asked for an account number, press the Hash # Key and then choose the option for having recently signed up.
To be honest, it’s not worth switching away anyway. Stick with the existing supplier - it’s better.
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.