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The Smart Export Guarantee (SEG) - Getting paid for the energy you export to the grid - FAQs

  • October 2, 2020
  • 24 replies
  • 6482 views
The Smart Export Guarantee (SEG) - Getting paid for the energy you export to the grid - FAQs
Tim_OVO
Retired Moderator

Updated on 16/09/25 by Abby_OVO

 

SEG - Smart Export Guarantee - Your FAQs

 

What is the Smart Export Guarantee (SEG)?

 

The Smart Export Guarantee (SEG) gives micro-generators (such as homes with solar panels) the chance to earn money for every kWh of energy they export to the national grid. This replaces the Feed in Tariff (FIT), which was closed to new applicants in 2019. The key difference between the FIT scheme and SEG that generator are only paid for the energy they export on SEG rather than the energy they generate as well, as they were with FIT.
 

Who can sign up to the SEG tariff?

 

Generators (or homeowners) who own one of the following technology systems; anaerobic digestion, hydro, micro-combined heat and power (with an electrical capacity of 50kW or less), onshore wind, and solar photovoltaic exporters with up to 5MW.  In order to apply for SEG you mustn’t be receiving FIT export payments, however your FIT generation payments can be continued if even if your export payments are relinquished.


How much can I be paid via SEG from OVO?

 

The SEG tariff is decided by supplier so unlike FIT this may differ between suppliers. Here are the details of the current standard OVO SEG payments:

 

Name of Tariff Price per kWh Technology Type System Size Initial Contract Length
OVO SEG Tariff
(AET20)
4.00p/kWh All eligible technologies Solar, Anaerobic Digestion, Hydro, Wind up to 5MW capacity, Up to 50kW for Micro-combined heat and power (Micro-CHP)

12 months

 

There are currently 2 other exclusive SEG tariff options these are:

 

SEG Beyond Exclusive and SEG Install Exclusive - both have different eligibility criteria and more detail on both can be found here.

 

When will my SEG contract with OVO start?

 

It can take up to 4 weeks to get an export MPAN registered for your installation. Then we'll either ask you for your opening meter readings, or take these automatically from your smart meter. After that, your contract starts.

 

Can I switch to OVO's SEG if I already receive FIT payments?


Yes, but you’ll need to switch to SEG, and stop your FIT export payments (though you'll still get your FIT generator payments). If you want to opt in and out of your FIT, bear in mind you can only do this once a year.

 

Where can I find the application forms? 

 

You can find our application form and supporting documents guide here. Once completed you’ll need to email this (as well as the supporting documents) to our SEG team at seg@ovoenergy.com. They’ll review your application and if eligible you’ll receive a welcome email confirming the tariff and payment information within 6 weeks of applying.

 

When do I need to give a reading?

 

The readings we use for payments will be sent automatically from your smart meter 4 times a year – in March, June, September, and December. But if for some reason they're not sent automatically, we'll ask you to send them to us. This guide will help you to take an export meter reading from your smart meter.

 

When do I receive a statement and payment?

 

Quarter Statements posted
on (+3 working days for post):
Payments requested on
(+ 3 working days
for bank processing):
January - March  By the end of April By the end of May
April - June  By the end of July By the end of August
July - September  By the end of October By the end of November
October - December  By the end of January  By the end of February

 

Can I switch my SEG to another supplier?

 

As generators, you can switch away to another SEG licensee if you wish. You’ll need to stop your SEG contract with us before signing up to a new SEG contract with another SEG licensee.
 

What happens if I move into to a property receiving SEG?


If you’ve just moved in to a house which already receives SEG, you’d need to sign-up to a new tariff using the application form. Further to this, we’ll require some proof as evidence that you are now the legal owner of the solar panels:

  • Photo ID - As part of the application we need you to prove your identification. Please send a clear copy of your photo driving license or passport.
  • Proof of Ownership - Written confirmation from Solicitor or Fixtures and Fittings form (TA10) accompanied by a Land Registry certificate. This must clearly evidence ownership of the panels.

 

What do I need to do if I’m moving out of a property receiving SEG?

 

Your SEG contract ends when you sell your home. Please give 28 days' notice, and send a closing reading. If the new owners want to get SEG payments, they’ll need to sign up for it themselves. In order for us close your SEG account, all we need to confirm is your final export meter reading and the date you left the property. Email this to the team directly seg@ovoenergy.com ensuring your include your SEG ID, name and address along with your new address so we can send your final statement. 

Once we have received the readings, these will be applied to the account and will send the final statement on the next statement date. The statement dates fall in April, July, October and January, with payments following two weeks later.

 

Where can I get more information about SEG?

 

You can find yet more information via our FAQs on the OVO website or the Ofgem website. If you can’t find the answer, you can email the team on seg@ovoenergy.com or call 0330 102 7421. They’ll be there Monday to Friday 9am to 5pm.

 

Interested in getting Solar Panels? Find out more here:

 


OVO are now installing Solar! 😁
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24 replies

Can anyone explain to me how I submit my Fit meter reading please?

 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • June 26, 2023

Hiya!

You can email it to fits@ovoenergy.com . For best results, please also include photos to verify the meter reading that clearly show the reading and Meter Serial Number.

You’ll also get emails to let you know when a reading is requested.


BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • June 26, 2023

Just to be clear @Robert Armstrong they keep their export tariffs separate to the supply versions as they can be with different providers so there’s no ‘link’ as such on your normal OVO account if you have one 


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I've signed  up to SEG for my excess solar panel generation. Is there a way of checking how much I export each day on the app? A bit like I can check my daily energy consumption. 


Shads_OVO
Retired Moderator
  • Retired Moderator
  • June 10, 2024

Hi @Clairesellars1,

 

You should be able to take manual export readings from your meter which would allow you to work out how much you’re exporting daily.

 

These threads should hopefully help - 

 

 


  • New Member***
  • October 3, 2024

am i correct that if ovo did not fit solar panels then it is only 4p kwh (20p if fiited by ovo)??.

 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • October 3, 2024

Hi @vman ,

Yes, that is correct.


Emmanuelle_OVO
Community Manager
  • Community Manager
  • October 4, 2024

Hey @vman 

 

Welcome to the OVO Online Community 😊

 

This topic might be helpful for you:

 

 


Forum|alt.badge.img
  • New Member*
  • November 10, 2024

When my panels were installed in 2021, I was in the process of buying the house. The installer (MCS accredited) has admitted that they failed to register them or apply for the MCS certificate at the time. They have recently been belatedly registered with National Grid but MCS will not issue a certificate as they say they are now obsolete as they no longer appear on their current list of panels, although they admit they were compliant at the time of installation. I’ve read Ofgem’s guidance notes for SEG and they state that ‘1.13. If you do not have an MCS certificate, your installation and installer should be accredited in accordance with EN 45011 or EN ISO/IEC 17065:2012. You should speak to your chosen SEG licensee to understand exactly what information they need from you.’ However, OVO’s application forms say that I have to provide an MCS certificate. I’m now thoroughly confused and would appreciate some advice!


Emmanuelle_OVO
Community Manager
  • Community Manager
  • November 11, 2024

That sounds like a very frustrating experience @sprat58. Have you tried contacting our team, they may have some helpful advice in this unique scenario? You can call 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so. You can also email the team via seg@ovoenergy.com.


Forum|alt.badge.img
  • Carbon Cutter*
  • March 31, 2025

We're buying a new (to us) home which already has solar panels, Sunsynk hybrid inverter and Sunsynk battery, installed in 2014

We believe the house vendor is currently with Octopus

What solar tariffs / contracts does OVO offer suitable for existing Sunsynk installation, if we want to stay as OVO customers? (There is no EV charge point)

Regards,

A


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • March 31, 2025

Hi ​@Alan_N 

If it’s on SEG, the current rates OVO offers are listed at https://www.ovoenergy.com/seg

FiT is more complicated and I suggest you take a look at https://www.ovoenergy.com/help/article/feed-in-tariffs

A 2014 install is more likely to be on FiT than SEG.

Hope this helps!


Forum|alt.badge.img
  • Carbon Cutter*
  • March 31, 2025

My bad, it was 2024 installation

A


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • March 31, 2025

Gotcha, in that case it’ll be SEG as FiT closed in 2020.

If you go onto a Direct Debit with OVO for your supply account, you can expect up to 12p/kWh on the Beyond Exclusive SEG tariff. Otherwise it’ll be 4p/kWh for basic SEG.

You can choose another SEG supplier if you want, without affecting your main supply.


Abby_OVO
Community Manager
  • Community Manager
  • April 1, 2025

Hey ​@Alan_N 

 

Welcome to the Forum.

 

I’m glad to see one of our volunteers has already stopped by with some really helpful advice here.

 

You can find our application form and supporting documents guide here. Once completed you’ll need to email this (as well as the supporting documents) to our SEG team at seg@ovoenergy.com. They’ll review your application and if eligible you’ll receive a welcome email confirming the tariff and payment information within 6 weeks of applying.


If you’ve just moved in to a house which already receives SEG, you’d need to sign-up to a new tariff using the application form. Further to this, we’ll require some proof as evidence that you are now the legal owner of the solar panels:

 

  • Photo ID - As part of the application we need you to prove your identification. Please send a clear copy of your photo driving license or passport.
  • Proof of Ownership - Written confirmation from Solicitor or Fixtures and Fittings form (TA10) accompanied by a Land Registry certificate. This must clearly evidence ownership of the panels.

 

Let us know how you get on.


Forum|alt.badge.img

I have had additional solar panels up and running and exporting. My existing OVO export meter is now correctly measuring the combined old and new arrays. A smart meter installation is coming soon, but I read that pro rata calculation instead of having 2 export meters is also an allowable option in order to get paid the old FiT export (about 4p/kwh) from the old array and the new panels' (12p).


BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • April 28, 2025

Hi, Not sure I understand the question (also you need to be clear about FIT and SEG - they are completely separate).

If your meter is measuring the export from both panel strings, why would you need to pro-rata?

If your system wasn’t registered for FIT, you can’t use a calculation to enable that.

If you’re looking at optimising your SEG tariffs, then you need to check the offer terms.


Forum|alt.badge.img

Thanks for replying. The simple question is.. I get about 4p per kwh for what the original panels generate (using the export meter not the deemed 50%) as a COMPONENT of the FiT scheme. The extra new panels, when I get set up under the SEG scheme, should give me 12p from the new panels according to OVO data. If I just continue with just the one export meter, data suggests that a pro rata subdivision of the 2 arrays' ratings can be used instead of having a separate export meter for each set. Thus if the old array is 4 kwh @ 4p and new is 2 kwh @ 12p, the single export meter's reading would be split so that I get 4/6th of the export reading @ 4p and 2/6th at 12p. Obviously the roof aspects, being in different directions, will generate depending on sun at different times of the day but it would even out over time. I am well aware the 2 schemes are entirely separate. If I have got it all wrong an extra new export meter is the answer, and the smart meter hopefully will either give the 2 readings separately or I keep the old export meter rewired to just give the old panels' output (at the moment it is lumping all export together)


BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • April 28, 2025

I might be totally misunderstanding (sorry), but the tariff for generation and export are entirely separate and so I don’t understand how there can be a combination - perhaps somebody else knows?

If you are receiving a generation tariff on FIT then the tariff depends on when the system was installed and Ofgem update rates annually. A generation meter is used for this as the standard energy meter for a home does not measure generation.

For an export tariff, that can be recorded by a smart meter but it is not set up to record generation - simply any excess exported.

Does this make sense or have I not understood your question?


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Answering bplighthog, I was leaving out the whole issue of the big FiT generation tariff, just concentrating on the topics in hand, I.e. export.  Yes, as an early adopter (2009) of the original FiT scheme, for the original panels I get the original big generation payments (now about 65p) at quarterly intervals tax free and updated each April by one of the inflation indices. Plus the export as I described. The newer panels are under the SEG as I have also said here.


BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • April 29, 2025

Answering bplighthog, I was leaving out the whole issue of the big FiT generation tariff, just concentrating on the topics in hand, I.e. export.  Yes, as an early adopter (2009) of the original FiT scheme, for the original panels I get the original big generation payments (now about 65p) at quarterly intervals tax free and updated each April by one of the inflation indices. Plus the export as I described. The newer panels are under the SEG as I have also said here.

Ok, so if I’ve now understood, you’ve opted out of the deemed export from your FIT system - I did the same just over a year ago. From what I’ve seen from my own system, that measured export is then available for any provider (not just at the 4p mentioned).

I’m not sure why that would need to be separated from your additional panel exports


Forum|alt.badge.img

The payments for generation and export with the original FiT scheme were set by government and applied to all providers at the same rates and continue for existing FiT customers. Switching your electricity company would not effect it i presume. Under SEG, it's a free-for-aĺl and the various power companies do their own thing. Those rates depend on whether the panel installer is also the electricity supplier etc, and offer deals to encourage you to switch etc. The 4p is just where we have got to now under the old FiT export rate. 


BPLightlog
Plan Zero Hero
Forum|alt.badge.img+5
  • Plan Zero Hero
  • April 29, 2025

Yes, although if preferential to you based on your system, you can ‘move’ your measured export to a different provider. Moving either your FIT, measured export etc makes no difference to your normal energy service. 


Forum|alt.badge.img

In answer to the specific query about separating the exports, it's simple: 4p for old FiT Export, 12p (one of OVO's SEG tarrifs) for SEG. So, either 2 export meters to log the 2 rates or, as i said earlier, use a pro rata calculation from just one export meter to estimate the fraction of each arrays' wattage of the total export reading.