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Jason Kovesdi
Rank 1
January 6, 2021
Solved

What do the lights mean on my Landis+Gyr smart meter Trilliant communications hub mean?

  • January 6, 2021
  • 3 replies
  • 74164 views

Good Afternoon,I have a Trilliant meter I have noticed that the WAN indicator light is permanently on and the HAN indicator light has a steady flash.Anything to be concerned about?

Jason

Best answer by Transparent

Updated on 20/04/25 by Ben_OVO

 

Sounds like you’ve got a Landis+Gyr smart meter there. These were the smart meters often installed by British Gas alongside a Trilliant communications hub. As the SMETS 1 and SMETS 2 versions of these meter have the same model name, we’ve got a great guide to help you figure out whether your meter is SMETS1 or SMETS2.

These flashing lights could indicate that the smart meters aren’t currently in communication with us. Our Support Team will be able to help with this, and book you a free appointment to have the meter fixed or replaced if necessary.

In the meantime, check out this guide for help in taking your reading manually - You can submit these readings on the meter readings page of your online account or OVO app (download for Android or iOS).

​​​​​​Hope the meters are remotely upgraded soon so you can get back to enjoying the full benefits of going smart!
 

 

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

 

3 replies

Transparent
Rank 20
TransparentSolved
Rank 20
January 8, 2021

Updated on 20/04/25 by Ben_OVO

 

Sounds like you’ve got a Landis+Gyr smart meter there. These were the smart meters often installed by British Gas alongside a Trilliant communications hub. As the SMETS 1 and SMETS 2 versions of these meter have the same model name, we’ve got a great guide to help you figure out whether your meter is SMETS1 or SMETS2.

These flashing lights could indicate that the smart meters aren’t currently in communication with us. Our Support Team will be able to help with this, and book you a free appointment to have the meter fixed or replaced if necessary.

In the meantime, check out this guide for help in taking your reading manually - You can submit these readings on the meter readings page of your online account or OVO app (download for Android or iOS).

​​​​​​Hope the meters are remotely upgraded soon so you can get back to enjoying the full benefits of going smart!
 

 

OVO customer but not got a smart meter yet? - Book today!

Interested but not yet an OVO customer? - Check out our plans!

 

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    P
    Newcomer
    Postmaster
    Newcomer
    May 6, 2023

    We had a brand new smart electricity meter (Landis&Gyr E470 TYpe 5533) fitted on Wednesday afternoon. It’s now Saturday evening, and it’s clocked 30 KWh, so it’s metering fine.

    The Geo IHD is still trying to connect, though it’s less than 2ft away from the meter. And on the “comms box” on the meter, there are no lights showing at all - SW, WAN, MESH, HAN are all off, all the time.

    I’ve read here that it can take up to 6 weeks for data to start showing on our account or in the OVO app - but if all the comms lights are out, how is the meter communicating at all?

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    May 6, 2023

    Hi @Postmaster , it does sound as though there’s a problem with the comms hub. There are some detail here which might be useful but if there is a problem you will need to raise the issue with customer support 

     

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