Good Afternoon,I have a Trilliant meter I have noticed that the WAN indicator light is permanently on and the HAN indicator light has a steady flash.Anything to be concerned about?
Jason
Answer
What do the lights mean on my Landis+Gyr smart meter Trilliant communications hub mean?
Best answer by Transparent
Updated on 10/11/25 by Ben_OVO:
Sounds like you’ve got a Landis+Gyr smart meter there. These were the smart meters often installed by British Gas alongside a Trilliant communications hub. As the SMETS 1 and SMETS 2 versions of these meter have the same model name, we’ve got a great guide to help you figure out whether your meter is SMETS1 or SMETS2.
These flashing lights could indicate that the smart meters aren’t currently in communication with us. Our Support Team will be able to help with this, and book you a free appointment to have the meter fixed or replaced if necessary.
In the meantime, check out this guide for help in taking your reading manually - You can submit these readings on the meter readings page of your online account or OVO app (download for Android or iOS).
Hope the meters are remotely upgraded soon so you can get back to enjoying the full benefits of going smart!
OVO customer but not got a smart meter yet? - Book today!
Interested but not yet an OVO customer? - Check out our plans!
+2- Carbon Catcher***
- Answer
Updated on 10/11/25 by Ben_OVO:
Sounds like you’ve got a Landis+Gyr smart meter there. These were the smart meters often installed by British Gas alongside a Trilliant communications hub. As the SMETS 1 and SMETS 2 versions of these meter have the same model name, we’ve got a great guide to help you figure out whether your meter is SMETS1 or SMETS2.
These flashing lights could indicate that the smart meters aren’t currently in communication with us. Our Support Team will be able to help with this, and book you a free appointment to have the meter fixed or replaced if necessary.
In the meantime, check out this guide for help in taking your reading manually - You can submit these readings on the meter readings page of your online account or OVO app (download for Android or iOS).
Hope the meters are remotely upgraded soon so you can get back to enjoying the full benefits of going smart!
OVO customer but not got a smart meter yet? - Book today!
Interested but not yet an OVO customer? - Check out our plans!
Save energy... recycle electrons!
We had a brand new smart electricity meter (Landis&Gyr E470 TYpe 5533) fitted on Wednesday afternoon. It’s now Saturday evening, and it’s clocked 30 KWh, so it’s metering fine.
The Geo IHD is still trying to connect, though it’s less than 2ft away from the meter. And on the “comms box” on the meter, there are no lights showing at all - SW, WAN, MESH, HAN are all off, all the time.
I’ve read here that it can take up to 6 weeks for data to start showing on our account or in the OVO app - but if all the comms lights are out, how is the meter communicating at all?
+5- Plan Zero Hero
Hi
Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.