Ten days, still no data

  • 7 August 2023
  • 4 replies
  • 75 views
G
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Userlevel 4

Further to a previous post of mine (that seems to have been removed).…

Ten days after having faulty S1 meters exchanged for all singing all dancing S2 meters I am still without any smart data, and getting nowhere getting it looked into.

They sent data for three days, and the IHD was showing data, then both the readings and the IHD information just ceased simultaneously after those three days. I'm just being told to wait the six weeks - despite them working fine for three days - and now even the HAN signal strength on the meter has disappeared. I'm starting to lose the will to go on with these things. Even the complaints department just effectively said "wait six weeks now go away".

 

4 replies

BPLightlog
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Just for info, your original post has been merged in this thread 

 

Independent volunteer - Sitting in a Faraday cage, waiting for a signal
Tim_OVO
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Hi @GrumpyTrucker, yes I agree that the time frame of 6 weeks is very normal for all account and meter details to be updated following a meter exchange. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
G
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Userlevel 4

Hi @GrumpyTrucker, yes I agree that the time frame of 6 weeks is very normal for all account and meter details to be updated following a meter exchange. 

But - and here's the thing that's confusing me - no one in support can, or will, answer why or how it worked perfectly for three days (smart readings were being sent and the IHDs were displaying meter data) then the meters stopped sending readings and the IHDs disconnected at exactly the same time. Almost like the meters were decommissioned at the DCC end of things. No one will explain why the gas readings aren't even being estimated unlike the electric,  the electric meter now says TOU Rate 1 instead of Total Active Import, and the HAN signal strength has disappeared. That can't be normal.

But it's like no one will even consider there may be an issue before 6 weeks. Well, I think if I were a betting man I'd say that at the end of 6 weeks there'll.be no change. Then I'll have to wait probably another month at least for an engineer appointment. It's just getting me down now that's all.

Jeffus
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@GrumpyTrucker if you haven't already you could keep an eye on one of the ofgem regulated 3rd party apps to see when/if they can start seeing 30min readings given you say data has stopped on the ovo website. 

https://hugoenergyapp.co.uk/

They don't pull off exactly the same data as suppliers so be careful drawing conclusions. They don't get daily readings that OVO use for billing, they only get 30min readings and add these up. This isn't the same.

So they don't get data you see on the ovo meter reading pages

https://account.ovoenergy.com/meter-readings

But do get the 30min data you see on the ovo daily usage page

https://account.ovoenergy.com/usage?datePeriod=daily&unit=kwh

 

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